Mehtab Riar
SEATTLE
Summary
Healthcare technology and client success professional with experience supporting the adoption of clinical software platforms, training medical staff, and improving operational workflows for healthcare organizations. Skilled at translating complex software systems into practical solutions for clinicians and administrative teams while coordinating feedback between users, product teams, and developers to improve usability and adoption. Technical background in web-based platforms, healthcare software systems, and Epic EHR environments.
Overview
9
9
years of professional experience
Work History
Product & Client Success Lead – CLO Platform
CoreUs
Seattle, WA
01.2024 - Current
- Supported the rollout and adoption of a configurable clinical and operations platform used to manage scheduling, documentation, and workflow coordination for healthcare organizations.
- Partnered with early client organizations to guide onboarding, training, and platform adoption across clinical and administrative teams.
- Collaborated with product and engineering teams to identify usability improvements and refine workflows across scheduling, intake, patient management, and billing modules.
- Helped support workflows and integrations involving EHR systems, translating user feedback into product improvements.
CEO
Launchward
Seattle, WA
01.2022 - 01.2024
- Founded a technology consulting firm building dashboards and digital tools for small medical practices to improve operational workflows and digital capabilities.
- Fostered partnerships with stakeholders to support business initiatives and objectives.
- Worked directly with clinic leadership and staff to identify operational challenges and guide the adoption of technology solutions.
- Led onboarding and training sessions for clinic staff on new software platforms and Epic EHR, improving system utilization and workflow efficiency.
- Gathered user feedback during and after implementation to refine solutions and improve usability.
Research Liaison
University of British Columbia
Vancouver, BC
07.2017 - 03.2020
- Reviewed and refined academic research proposals to support principal investigators in evaluating scope, feasibility, and alignment with research objectives.
- Served as a liaison between principal investigators and research teams, facilitating communication and guiding proposals through the review and approval process.
- Coordinated across multiple stakeholders to ensure research initiatives progressed efficiently and met institutional standards.
Education
Certificate of Training - Advanced Software Development With Java
Code Fellows
Seattle, Washington01-2022
Bachelor of Science - Microbiology And Immunology
University of British Columbia
Vancouver, BC04-2017
Skills
- Epic Electronic Health Record (EHR)
- Healthcare Software Implementation
- Clinical Workflow Optimization
- Provider & Clinical Staff Training
- Software Onboarding & User Adoption
- Customer Success & Stakeholder Management
- User Education & Support
- Product Feedback & Feature Improvement
- Cross-Functional Collaboration (Product & Engineering)
- Process Improvement & Workflow Design
- Web-Based Application Platforms
- Dashboard & Digital Tool Development
Timeline
Product & Client Success Lead – CLO Platform
CoreUs
01.2024 - Current
CEO
Launchward
01.2022 - 01.2024
Research Liaison
University of British Columbia
07.2017 - 03.2020
Certificate of Training - Advanced Software Development With Java
Code Fellows
Bachelor of Science - Microbiology And Immunology
University of British Columbia