Raven Rivette
Missouri City,TX
Summary
Dedicated and compassionate Patient Access and Customer Service Professional with extensive experience supporting Medicare and Medicaid patients, including elderly and disabled populations. Skilled in patient registration, insurance verification, benefits education, appointment scheduling, and claims support. Known for delivering empathetic service, maintaining accuracy in documentation, and ensuring full compliance with HIPAA regulations. Certified in medical billing and coding with training in multiple healthcare systems including Facets, Macess, and MARx.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Rep II
Elevance Health
Houston, TX
10.2024 - Current
- Served as a primary point of contact for Medicare and Medicaid members, specializing in support for elderly and disabled patients.
- Assisted with eligibility, benefits explanations, claims inquiries, billing questions, and coverage verification.
- Coordinated appointment scheduling and helped members access appropriate in-network providers, specialists, pharmacies, and DME services.
- Accurately updated patient/member accounts while maintaining strict confidentiality and HIPAA compliance.
- Utilized healthcare platforms including Facets, Compass, Macess, and MARx to support member services and documentation.
Travel Coordinator
Affordable Insurance Group (AIG)
Houston, TX
03.2022 - 09.2024
- Provided high-level customer support and case coordination for policyholders requiring medical assistance and travel-related services.
- Communicate coverage details, claims processes, and service options to patients, vendors, and third-party providers.
- Scheduled follow-ups for complex cases while ensuring timely documentation and resolution.
- Acted as liaison between families, providers, and service teams during active medical-related cases.
Customer Service Retention Specialist
DIRECTV
Houston, TX
04.2018 - 02.2022
- Delivered excellent customer service while managing account updates, service troubleshooting, and payment processing.
- Strengthened communication and problem-solving skills through high-volume client interactions and escalated call handling.
- Recognized for meeting performance goals in customer satisfaction and retention.
Customer Service Representative
Signius Communications
Houston, TX
06.2013 - 02.2018
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Education
College certification - Medical Billing and Coding
The College of Health Care Professions
Houston, TX12.2021
Skills
- Patient Access & Front Office Support
- Medicare & Medicaid Eligibility Assistance
- Insurance Verification & Benefits Coordination
- Patient Registration & Demographic Updates
- Appointment Scheduling & Provider Coordination
- Claims and Billing Inquiry Resolution
- Elderly & Disabled Patient Advocacy
- HIPAA Compliance & Confidentiality
- EMR/EHR & Healthcare Systems Expertise
- Accurate Documentation & Data Entry
- Medical Billing & Coding (ICD-10, CPT)
Certification
- Facets trained
- Certified Professional Coder
- BLS Certification
Personal Information
Authorized To Work: US
Timeline
Customer Service Rep II
Elevance Health
10.2024 - Current
Travel Coordinator
Affordable Insurance Group (AIG)
03.2022 - 09.2024
Customer Service Retention Specialist
DIRECTV
04.2018 - 02.2022
Customer Service Representative
Signius Communications
06.2013 - 02.2018
College certification - Medical Billing and Coding
The College of Health Care Professions