Hi, I’m
Raven Robinson
Dumfries,VIRGINIA
Summary
Committed and hardworking team member with Target Corporation for approximately four years. Dedicated to resolving issues, answering questions, and making sure that customers have a nice shopping experience. Creative problem-solver who helps others with the support of managers for complex issues. Previously, devoted life-enrichment assistant to elderly/long-term care community residents.
Overview
9
years of professional experience
1
Certification
Work History
Valerie Oliver / Bragg Health Exchange18 LLCWoodbridge , Virginia
Home Health Caregiver
06.2021 - Current
Job overview
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Transported clients for medical and personal outings.
TargetDumfries, VA
Team Member
06.2016 - Current
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Trained as a cashier and provided back-up coverage to provide customers with optimal support.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Worked closely with my team leaders to solve problems and handle customer complaints.
Westminster At Lake RidgeLake Ridge , VA
Life-Enrichment Assistant/Front Desk Receptionist
08.2019 - 04.2020
Job overview
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided emotional support and counseling to residents coping with loss.
- Promoted positive relationships between residents and staff.
- Provided one on one care and participated with residents in various activities, i.e, arts & crafts, singing, board games, intellectual activities, etc.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected, sorted, distributed and sent mail and packages.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Northern Virginia Community College, MEC, Springfield, VA
Associate Degree of Science in Nursing from Nursing
05.2022
Skills
- Cash handling
- Problem resolution
- Customer assistance
- Vital Signs
- Interpersonal and written communication
- Multi-tasking
- Microsoft office (Word, Excel, PowerPoint, Outlook)
Certification
Basic Life Support Provider - Valid through 8/19/2022
Timeline
Home Health Caregiver
Valerie Oliver / Bragg Health Exchange18 LLC
06.2021 - Current
Life-Enrichment Assistant/Front Desk Receptionist
Westminster At Lake Ridge
08.2019 - 04.2020
Team Member
Target
06.2016 - Current
Northern Virginia Community College, MEC
Associate Degree of Science in Nursing from Nursing
Basic Life Support Provider - Valid through 8/19/2022
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