Aaliyah Winston-Garner
San Antonio,TX
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Home Health Caregiver
Saint Benedicts Home Health
07.2019 - Current
- Administered medications as directed and documented medication administration in accordance with established policies and procedures
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
Warehouse Picker
Amazon
05.2023 - 06.2024
- Operated hand-held scanners to track product movement within the warehouse environment
- Verified accuracy of picked items against pick list or customer order
- Packaged items securely in boxes, bags or other containers before shipping.
Retention Customer Service Representative
Spectrum
05.2022 - 09.2022
- Informed customers of deals and promotions
- Answered incoming customer inquiries via phone, email and live chat
- Identified customer needs to upsell products or services.
Senior Fraud Analyst
Conduent
11.2020 - 05.2022
- Documented all investigations conducted including steps taken, results obtained and conclusions reached
- Monitored customer accounts for any unusual or suspicious activities
- Performed regular reviews of existing policies and procedures related to fraud detection and prevention efforts.
Education
Bachelor of Science - Registered Nurse
St Phillips
San Antonio, TX09.2027
High School Diploma -
John Paul Stevens High School
San Antonio, TXSkills
- Team Development
- Safety Compliance
- Equipment Troubleshooting
- Staff Development
- Inventory Control
- Quality Assurance
- Handling Customer Complaints
- Schedule oversight
- Hiring and Recruiting
- Mentoring and Coaching
- Tech-Savvy
- Cash Handling
Accomplishments
- Presidential Award
- A&B Honor Roll
References
References available upon request.
Timeline
Warehouse Picker
Amazon
05.2023 - 06.2024
Retention Customer Service Representative
Spectrum
05.2022 - 09.2022
Senior Fraud Analyst
Conduent
11.2020 - 05.2022
Home Health Caregiver
Saint Benedicts Home Health
07.2019 - Current
Bachelor of Science - Registered Nurse
St Phillips
High School Diploma -
John Paul Stevens High School
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