Raven Shields
Merrill,WI
Summary
I feel I am a resourceful and professional candidate in customer-facing roles, I do well at handling high volumes of inquiries and administrative tasks with speed and accuracy. I am effective in communication to support operational flow. I excel in problem-solving, time management, and adaptability. I am very personable, ensuring positive experiences for both clients and team members. I believe I can be a positive addition to this team.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
Health in Motion Physical Therapy
Merrill, WI
10.2024 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepared weekly reports summarizing activities of the front desk operations.
- Ensured compliance with applicable laws and regulations pertaining to customer privacy rights.
- Facilitated communication between and coordinated schedules of administrators, employees, and clients.
- Developed strong working relationships with other departments within the organization.
- Inputted patient data into the electronic health record system.
Medical Assistant
Aspirus Langlade Hospital
Antigo
11.2022 - 10.2024
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Organized patient charts before each day's clinic sessions began.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Resident Assistant
Aspirus Langlade Hospital
Antigo, WI
11.2020 - 11.2022
Resident Assistant
Care Partners Assisted Living
Antigo, Wisconsin
07.2015 - 04.2020
- Interfaced with residents to address and resolve complaints or grievances.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Developed and deepened relationships with residents and fellow staff.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Conducted regular rounds to keep residents and areas safe and secure.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Coordinated transportation services for clients when necessary.
- Followed care plan and directions to administer medications.
Education
High School Diploma -
Antigo High School
Antigo, WI06-2014
Skills
- Customer service
- Data entry
- Electronic health records
- Report preparation
- Regulatory compliance
- Appointment scheduling
- Communication skills
- Problem solving
- Relationship building
- Conflict resolution
- Documentation and reporting
- Multi-tasking
References
References available upon request.
Timeline
Front Desk Coordinator
Health in Motion Physical Therapy
10.2024 - Current
Medical Assistant
Aspirus Langlade Hospital
11.2022 - 10.2024
Resident Assistant
Aspirus Langlade Hospital
11.2020 - 11.2022
Resident Assistant
Care Partners Assisted Living
07.2015 - 04.2020
High School Diploma -
Antigo High School