Raven Shotwell
Pflugerville,TX
Summary
Friendly and outgoing individual focused on supporting faculty with classroom needs, comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver. Successful at maintaining clean and organized supplies, planning activities, tutoring, record keeping and multitasking.
Overview
9
9
years of professional experience
Work History
Call Center Manager
Altruistic AC & Heating
08.2022 - 01.2024
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with over 30 high-profile clients and suppliers to obtain best pricing and terms.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Collected and analyzed statistics, sales rates, costs, and customer service metrics.
- Proofread marketing collateral ahead of printing to eliminate errors.
Data Analysis/Sales Representative
AT&T/DirecTV
10.2016 - 07.2019
- Monitored competition by gathering marketplace information.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections, and close sales.
- Used scripts or persuasive sales techniques to convince clients to purchase.
- Found cost-saving options for new customers, often reducing overall costs.
Cashier/Customer Service Representative
Kohl's
02.2015 - 09.2016
- Welcomed customers and helped determine their needs.
- Demonstrated effective communication with a diverse customer base and built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Stocked, tagged, and displayed merchandise as required.
Education
H.S Diploma -
Pflugerville High School
06.2016
Skills
- Active Listening and Communication
- Interpersonal
- Goal Oriented
- Time Management
- Motivational Leadership
- Project Planning
- Client Relations
- Administrative Support
- Problem Resolution
- Marketing Strategies
- Human Resources
- Accounting/Payroll
Timeline
Call Center Manager
Altruistic AC & Heating
08.2022 - 01.2024
Data Analysis/Sales Representative
AT&T/DirecTV
10.2016 - 07.2019
Cashier/Customer Service Representative
Kohl's
02.2015 - 09.2016
H.S Diploma -
Pflugerville High School
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