AMY BRONGO
Lakeville
Summary
Service-oriented individual with 28 years of experience in a medical office. Motivated, reliable, and possessing strong organizational and communication skills. Very committed to excellence in the workplace.
Overview
32
32
years of professional experience
Work History
Call Center Manager
Elizabeth Wende Breast Care
Rochester
09.2023 - Current
- Manage the staff.
- Generate reminder calls to patients.
- Daily and weekly scheduling review.
- Schedule patient appointments.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between team members to foster a positive work environment.
Office Manager
Greece Obstetrics and Gynecology
Rochester
01.2018 - 08.2023
- Manage Staff
- Handling billing questions, patient phone calls and managing patient complaints
- Defusing angry patients
- Ordering office supplies
- Assisting Billing Department as needed
- Performing payroll functions, such as maintaining time keeping information and processing and submitting payroll
- Staff scheduling
- Performing training and performance evaluations
- Verify insurance
- Responsible for hiring new staff and terminating employees when needed
- Assisting patients at check in and check out desks.
- Scheduling patient appointments
Medical Secretary
Greece Obstetrics and Gynecology
Rochester
04.1997 - 01.2018
Externship
Wilson Medical Center
Rochester
01.1997 - 03.1997
Customer Service Rep/Cashier
Bell's Supermarket
Honeoye Falls
01.1993 - 01.1997
- Serve Customers
- Deliver Cash Deposits
- Count Cashier Drawers
- Supervise Personnel
- Analyze Problems
- Answer Telephone
Education
AOS Degree - Medical Office Management
Bryant & Stratton
Rochester, NY03.1997
Skills
- Electronic Medical Health Records (Greenway and Medent Experience)
- Customer Service
- Judgment and Decision Making
- Motivational Leader
- Microsoft Office
- Insurance Forms, Billing
- Active Learning and Listening
- Team Player
References
Available Upon Request
Timeline
Call Center Manager
Elizabeth Wende Breast Care
09.2023 - Current
Office Manager
Greece Obstetrics and Gynecology
01.2018 - 08.2023
Medical Secretary
Greece Obstetrics and Gynecology
04.1997 - 01.2018
Externship
Wilson Medical Center
01.1997 - 03.1997
Customer Service Rep/Cashier
Bell's Supermarket
01.1993 - 01.1997
AOS Degree - Medical Office Management
Bryant & Stratton
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