Glodyian Narcisse
Miami,FL
Summary
Dynamic professional with a proven track record at Camillus House, adept in Microsoft Office and skilled in empathetic communication. Excelled in streamlining administrative processes, enhancing patient care, and leading youth programs. Demonstrates a strong foundation in medical administrative tasks and a commitment to improving organizational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Center Helpline Specialist
Camillus House
Miami, FL
10.2024 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer programs questions.
- Adhered strictly to the company's policies regarding confidentiality of customer data at all times.
Administrative Program Assistant
Camillus House
Miami, Florida
02.2023 - 10.2024
- Maintained inventory of office supplies and placed orders when necessary.
- Prepared purchase orders for supplies needed on a regular basis or as requested by program staff.
- Prepared detailed reports summarizing findings from research activities.
- Processed incoming mail, faxes and emails; answered inquiries in a timely manner.
- Created database entries for new contacts and updated existing records as needed.
- Composed, edited and typed complex memos and reports with job-related software.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Responded promptly to requests from program staff members in order to meet deadlines.
- Compiled monthly activity reports using data from multiple sources.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Coordinated logistics for activities and events.
- Assisted with budget preparation by tracking expenses related to programs or projects.
- Provided administrative support to program managers and staff, including scheduling meetings, managing calendars, coordinating travel arrangements and preparing expense reports.
Front Desk Area Specialist
First Service Residential
Miami, FL
09.2021 - 02.2023
- Stands, greets and engages residents; checks guests and service providers in/out
- Maintains daily log, records, and forms
- Resolve and follow-up on complaints /issues
- Monitor and control access to the building
- Responds to emergency situations in a timely and efficient manner.
Certified Facilitator / Childcare Provider / Site Supervisor
Concerned African Women
Miami, FL
08.2015 - 06.2020
- Responsible for facilitation of parents involved in organizationally sponsored programs
- Handle care for children during parent-focused meetings
- Provide leadership for three school sites, ensuring that organizational standards are being upheld in afterschool programs.
Medical Administrative Assistant
Carbondale Hospital
Carbondale, IL
08.2016 - 01.2017
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated patient accounts and information daily.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Verified insurance coverage, obtained preauthorizations and updated charts in EHR.
- Managed physician calendar, scheduling patient appointments and procedures.
Youth Counselor
YMCA
Miami, FL
02.2015 - 08.2015
- Ensured student safety, confidentiality and maintained proper documentation upon departure
- Provided a conducive environment for afterschool programs with content of education through recreation
- Oversaw outdoor programs with a special focus on safety.
Administrative Assistant
Overtown Youth Center
Miami, FL
09.2008 - 11.2014
- Greeted the incoming public and assisted with distribution of information
- Under the supervision of the Youth Center Director, provided receptionist and clerical administrative support to the Youth Center staff
- Acted as liaison to parents, prospective employees and external vendors.
Education
Associate of Science Degree - Health Sciences - Medical
Ultimate Medical Academy
Tampa, FL01.2018
Diploma - Medical
01.2015
Skills
- 40 GPA
- Proficient in
- Microsoft / MS Word, MS Excel, MS PowerPoint
- Skilled in verbal and written communication, problem solving, empathy, being adaptable to change
- KEY QUALIFICATIONS
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Release of Information
- Medical Billing
- Medical Records Management
- Patient Registration
- Introduction to ICD-10-CM Coding
- HIPAA Compliance
- Anatomy & Physiology
- Medical Laws & Ethics
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Computer Information Systems
- Medical Transcription
- Office Accounting
- Principles of Management
- Pathophysiology for Medical Office
- MS Office / MS Word
Affiliations
Innovative individual with a focus on philanthropic professional and community outreach experience and extensive medical administrative education seeking to transition into the healthcare field. 4.
Certification
Security Guard Class D License Class G License
Timeline
Call Center Helpline Specialist
Camillus House
10.2024 - Current
Administrative Program Assistant
Camillus House
02.2023 - 10.2024
Front Desk Area Specialist
First Service Residential
09.2021 - 02.2023
Medical Administrative Assistant
Carbondale Hospital
08.2016 - 01.2017
Certified Facilitator / Childcare Provider / Site Supervisor
Concerned African Women
08.2015 - 06.2020
Youth Counselor
YMCA
02.2015 - 08.2015
Administrative Assistant
Overtown Youth Center
09.2008 - 11.2014
Associate of Science Degree - Health Sciences - Medical
Ultimate Medical Academy
Diploma - Medical
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