Jessica Register
Shreveport,LA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Call Center Helpline Specialist
Louisiana Association On Compulsive Gambling
10.2021 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Assessed Risk for suicide
- Contacted Counselors when situations were dangerous and person was at high risk for suicide and got emergency service out
- Help Line counseling
- Suicide intervention and prevention
- Provided mental health resources
- Worked up intakes in File Maker Pro
- Made Referral's to treatment centers and counseling agencies
- Active listening and responding to those in crisis
- Providing treatment resources for those with gambling addiction and substance use addiciton
Shift Leader
Dairy Queen Grill & Chill
12.2005 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Developed and implemented new processes and procedures to streamline operations.
- Analyzed sales figures and identified areas for improvement.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
GED -
Bossier Learning Center
Bossier LA02.2008
Skills
Nationally Certified in Customer Service
Certified as a Mandated Reporter for the state of LA
- Verbal and Written Communication
- Suicide Prevention
- Logging Call Information
- Certified in ASSIT suicide prevention training
- Certified in Mental Health First Aid
- Certified in Crisis Counseling
- Certified in working in File Maker Pro
- Chat and text in suicide prevention
Certification
- Certified Mandated Reporter through LACG in the state of LA
- Certified in ASSIT Suicide intervention training through LACG
- Certified in Mental Health First Aid through LACG
- Certified Nationally in customer service
Painting and Fishing and Nature Walks and Working out in the gym
I enjoy painting because I have a chance to express myself in ways that I can not by using words verbally. I love to fish because I find my peace and my happy place out on the water, I was born and raised around it so there for I love it. I enjoy nature and walk for one for my health but also to enjoy the scene and enjoy all the beautiful trees and nature that God created. I like working out at the gym, I am currently on a fittness goal and it is my happy place and I can get healthy at the same time.
Timeline
Call Center Helpline Specialist
Louisiana Association On Compulsive Gambling
10.2021 - Current
Shift Leader
Dairy Queen Grill & Chill
12.2005 - 02.2019
GED -
Bossier Learning Center
- Certified Mandated Reporter through LACG in the state of LA
- Certified in ASSIT Suicide intervention training through LACG
- Certified in Mental Health First Aid through LACG
- Certified Nationally in customer service
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