Tatiyanna Grant
Brooklyn,NY
Overview
9
9
years of professional experience
Work History
Call Center Helpline Specialist
Catholic Charities of New York
New York, NY
01.2024 - Current
- Participated in cross-functional projects aimed at improving overall call center efficiency and effectiveness.
- Managed high-pressure situations with calm professionalism, ensuring positive outcomes for customers and the business.
- Served as a mentor for new hires, providing guidance on company policies and procedures as well as tips for success in their roles.
- Enhanced customer satisfaction by efficiently addressing and resolving issues.
- Contributed to team goals by consistently meeting or exceeding individual call quotas.
- Collaborated with supervisors to identify areas of improvement and implement process changes.
Supervisor
Starbucks
New York, NY
07.2021 - Current
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Merchandise Associate
Madison Square Garden Co
New York, NY
08.2023 - 02.2024
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
Paraprofessional
Catholic Charities
New York, NY
06.2022 - 06.2023
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Cashier
Pet Smart
Brooklyn, NY
04.2021 - 09.2021
- Boosted store sales by effectively merchandising pet food, accessories, and supplies according to company standards.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Maintained a clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
Cashier
Wendy's
Bayonne, NJ
01.2020 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stocker
Catholic Charities
New York, NY
06.2016 - 03.2019
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Education
Psychology -
Arizona State University
Tempe, AZPsychology
Baruch College of The City University of New York
New York, NY06.2023
Skills
- Training Materials
- Leadership experience
- Employee Performance Management
- Avid Learner
- Customer Satisfaction
- Stress tolerance
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Following directions
Timeline
Call Center Helpline Specialist
Catholic Charities of New York
01.2024 - Current
Merchandise Associate
Madison Square Garden Co
08.2023 - 02.2024
Paraprofessional
Catholic Charities
06.2022 - 06.2023
Supervisor
Starbucks
07.2021 - Current
Cashier
Pet Smart
04.2021 - 09.2021
Cashier
Wendy's
01.2020 - 03.2021
Stocker
Catholic Charities
06.2016 - 03.2019
Psychology -
Arizona State University
Psychology
Baruch College of The City University of New York