Raven Terry
Richmond,VA
Summary
All in all, I am an experienced, compassionate professional with a solid background in healthcare, and recognized for delivering high-quality care and customer service while managing both clinical and administrative responsibilities. Also, I am a proficient medical responder with expertise in emergency response and effective communication, ensuring timely patient care. Adaptable team player with a strong focus on operational support and efficiency in busy office environments. I am very knowledgeable about diverse job proficiencies and necessary coping skills for social situations. Adept at working with individuals and ready to offer many years of experience to new role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician/Transport Driver/Administrative Assistant
Sitter and Barfoot Veterans Medical Care Center
Richmond, USA
06.2022 - Current
- Conducted weekly security alarm checks for patient safety.
- Assisted with flu shot documentation and daily activities of living.
- Served as temporary unit secretary, managing administrative tasks.
- Maintained medical records by scanning and filing documents.
- Facilitated audits for facility compliance and operational efficiency.
- Provided patient sitting services, ensuring comfort and security.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance.
- Maintained accurate logs of mileage, fuel use, and delivery confirmations.
- Assisted in training new drivers on route navigation and safety protocols.
- Communicated with drivers to provide updates and resolve issues swiftly.
- Maintained filing systems, ensuring documents were easily accessible.
- Implemented office supply inventory system for optimal stock management.
- Developed training materials to support new hire onboarding processes.
- Supported project teams by preparing reports and presentations as needed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided compassionate support to veterans during transport experiences.
- Conducted routine vehicle inspections to identify maintenance needs promptly.
- Assisted staff in loading and unloading mobility aids and personal items.
- Transported veterans to appointments with care and punctuality.
OR Support Assistant (1yr Contract)
MCV Hospital
Richmond, USA
02.2023 - 02.2024
- Prepared operating rooms and sterile instruments for surgical procedures.
- Maintained clean, organized surgical environments to support efficient operations.
- Collaborated with nursing staff to address patient care requirements effectively.
- Conducted regular quality control checks on sterilization equipment to ensure safety.
- Assisted with post-operative care, including dressing changes and suture removal.
- Educated new staff on sterilization protocols and techniques for optimal compliance.
- Managed transportation of patients within hospital settings ensuring comfort and safety.
- Assembled orthopedic beds and set up tools according to surgeons' preferences.
COVID-19 Screener
American Critical Care Services
Richmond, USA
09.2021 - 07.2022
- Conducted PCR testing for graduates, undergraduates, and staff to ensure safety.
- Collected nasal swab specimens for laboratory analysis.
- Administered saliva tests to expand testing options.
- Executed rapid Covid tests to deliver immediate results.
- Prepared materials and resources necessary for Covid testing procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
Medical Assistant
Capital Area Health Network
Richmond, USA
04.2020 - 08.2021
- Administered therapeutic injections and immunizations to enhance patient care.
- Executed phlebotomy procedures, ensuring accurate blood sample collection.
- Performed urinalysis and pregnancy tests to assist in diagnosis.
- Conducted EKG/ECG tests, providing critical data for patient evaluation.
- Assisted with GYN appointments, preparing patients and supporting procedures.
- Managed clinical referrals and patient communications for streamlined operations.
- Maintained strict adherence to HIPAA while recording detailed patient histories.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Educated patients on medication use and provided health management guidance.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Assistant
HCA Physician Services Group
Richmond, USA
09.2019 - 03.2020
- Administer Flu Shots, TB tests, and Drug Screens
- Collect and execute specimens
- Key in labs to Lap Corp
- Performed EKG
- Assisted providers with medical procedures
- Answered a high volume of phone calls
- Verified and scheduled patient appointments
- Responsible for back office duties
- Recorded patient vital signs
- Escorted patients to exam rooms
- Provided patient care
- Responsible for scheduling patients for appointments
- Assisted with insurance verification
- Responsible for back office duties
- Ordered labs
- Answered HIGH volume calls each day
Nurse Technician
Oncology Unit
Richmond, USA
07.2016 - 09.2019
- Monitored vital signs and performed daily blood sugar checks for patients.
- Transported patients safely within hospital premises, ensuring comfort and security.
- Assisted bedbound patients with Q2 turns to prevent pressure ulcers.
- Provided care for oncology, sickle cell, and combative patients in hospice settings.
- Served as a sitter for disoriented and fall-risk patients to ensure safety.
- Collected patient samples for CDIFF testing in compliance with protocols.
- Functioned as NICU secretary and ICU unit technician, supporting operational efficiency.
- Managed daily operations of the practice, including arranging for diagnostic tests and imaging studies when appropriate.
- Provided emotional support to families dealing with difficult diagnoses or prognoses.
- Adhered to safety standards when handling hazardous materials such as chemotherapy drugs.
- Provided administrative support to the oncology team, including scheduling appointments, entering data into EMR systems, and filing patient records.
- Responded promptly to emergency situations involving patients receiving oncology services.
- Monitored patient progress by observing for adverse reactions to treatments, recording changes in condition, reporting any abnormalities to physician or nurse supervisor.
Unit Secretary
Daily Planet Health Services
Richmond, USA
06.2015 - 10.2017
- Scheduled appointments and maintained organized calendars for healthcare providers.
- Processed incoming and outgoing mail on a daily basis.
- Facilitated communication between physicians and other healthcare professionals regarding patient care plans.
- Processed new patient paperwork including insurance forms and consent forms.
- Prepared discharge summaries for each patient upon completion of their stay.
- Verified accuracy of insurance information for billing purposes.
- Answered incoming calls from patients and other healthcare providers in a professional manner.
- Ensured compliance with all applicable state laws regarding medical record keeping practices.
- Assisted nurses with preparing patient charts prior to examinations or procedures.
- Initiated referrals to specialists upon request by primary care physician or nurse practitioner.
- Transcribed orders from physicians into electronic health records system accurately.
- Performed clerical duties such as filing documents, typing correspondence, faxing information, and photocopying materials.
- Greeted patients and visitors, providing a positive first impression of the medical unit.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Processed requests from doctors for special tests or procedures for patients on the unit.
Certified Nursing Assistant
Sentara Meadowview Terrance
Clarksville, USA
12.2014 - 05.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored and recorded vital signs for patient health assessments.
- Provided emotional support and companionship to residents during daily activities.
- Documented changes in resident conditions in electronic health records system.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Participated in educational programs related to nursing assistant skills development.
Education
Associate in Nursing - Medical Assisting
Fortis College
Richmond, VA06.2018
High School Diploma -
Bluestone HighSchool
Skipwith, VA01.2015
Certificate in Certified Nursing Assistant -
SouthSide Virginia Community College
Richmond, VA04.2014
Skills
- EHR documentation
- Infection control
- Phlebotomy procedures
- Medical terminology
- Quality assurance
- Compliance auditing
- Appointment scheduling
- Patient transportation
- Conflict resolution
- Adaptability
- Patient observation
- Basic nursing care
- Medical equipment operation
- Hospice and palliative care
- Sterilization techniques
- Training module administration
- Database organization
- Procurement processes
- Inventory control
- Contract negotiation
- Compliance audits
- Route navigation
- Effective communication
- Radio communication
- Multitasking and organization
Certification
- Certified Nursing Assistant
- CPR/BLS
- Medical Assistant
- CPR/BLS
- Medical Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
OR Support Assistant (1yr Contract)
MCV Hospital
02.2023 - 02.2024
Patient Care Technician/Transport Driver/Administrative Assistant
Sitter and Barfoot Veterans Medical Care Center
06.2022 - Current
COVID-19 Screener
American Critical Care Services
09.2021 - 07.2022
Medical Assistant
Capital Area Health Network
04.2020 - 08.2021
Medical Assistant
HCA Physician Services Group
09.2019 - 03.2020
Nurse Technician
Oncology Unit
07.2016 - 09.2019
Unit Secretary
Daily Planet Health Services
06.2015 - 10.2017
Certified Nursing Assistant
Sentara Meadowview Terrance
12.2014 - 05.2015
Associate in Nursing - Medical Assisting
Fortis College
High School Diploma -
Bluestone HighSchool
Certificate in Certified Nursing Assistant -
SouthSide Virginia Community College