RAVEN TRUESDALE
Lancaster
Summary
Friendly and enthusiastic representative with 10+ years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
12
12
years of professional experience
Work History
Caregiver
Heath Springs Residential Center
06.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
collections
Standard Procedure Solutions/ Sunset solutions
06.2018 - 10.2020
- Receive payments and post amounts paid to customer accounts.
- Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Locate and monitor overdue accounts, using computers and a variety of automated systems. Answer customer questions regarding problems with their accounts. Record information about financial status of customers and status of collection efforts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Take payments through system
- De-escalate calls as the supervisor of the office and make sure customers are satisfied with agreements such as settlements if offered and payment arrangements
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Store Manager
Wireless Helpers
04.2018 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
customer service/ collections
Account Management Group
04.2017 - 10.2017
- Verify debt information to make sure we have the correct person
- Provide customer with information pertaining to why they may have received a phone call
- Inform the customer they’re willing to pay balance if settlements can be offered but mostly try to obtain balance in full
- Schedule payment arrangements
- Remain professional at all times regardless of customers mood
collections/ supervisor
Absolute Financial Services
02.2016 - 02.2017
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
- Keep records of collections and disbursements, and ensure accounts are balanced.
- Enter client information into databases.
- Provide services to customers, such as order placement or account information.
waitress/ dish washer
The Whistling Pig
04.2016 - 08.2016
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Load dishes, glasses, and tableware into dishwashing machines.
- Hand washed dishes and utensils
- Mopped floors
- Made sure bathrooms were sanitary for customers
customer service representative
iQor
08.2013 - 04.2015
- Start new accounts of service
- Obtain customer information for services
- Provide customers with any information requesting for account such as balance, new service, address change, and adjustments.
- Make transfers to requested department
- Always remain professional
- Post or attach information to claim file.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
High School Diploma - High School
Rock Hill High School
Rock Hill, SC05.2009
Skills
- Customer and Personal Service
- Strong willed
- Outgoing
- Ambitious
- Goal oriented
- Creative
- Happy
- Family oriented
Languages
English
Timeline
Caregiver
Heath Springs Residential Center
06.2025 - Current
collections
Standard Procedure Solutions/ Sunset solutions
06.2018 - 10.2020
Store Manager
Wireless Helpers
04.2018 - 10.2019
customer service/ collections
Account Management Group
04.2017 - 10.2017
waitress/ dish washer
The Whistling Pig
04.2016 - 08.2016
collections/ supervisor
Absolute Financial Services
02.2016 - 02.2017
customer service representative
iQor
08.2013 - 04.2015
High School Diploma - High School
Rock Hill High School
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