Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raven Tucker

Raven Tucker

TUPELO,MS

Summary

Results-driven Mortgage Collector known for maintaining high productivity and efficiently completing tasks. Skilled in negotiation, account management, and regulatory compliance to navigate the complexities of loan collections. Excel at communication, problem-solving, and empathy, ensuring positive outcomes in challenging situations. Committed to leveraging these skills to contribute to team success and deliver exceptional service.

Overview

7
7
years of professional experience

Work History

Portfolio Mortgage Collector I

Cadence Bank
Tupelo, MS
09.2022 - Current
  • Managed customer accounts by obtaining payment information and updating records.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Maintained accurate records of all collection activities in the system database.
  • Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.

Call Center Representative

Cadence Bank
Tupelo, MS
08.2021 - 09.2022
  • Trained new employees by sharing knowledge of company processes and call handling techniques.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Adhered to all company policies and procedures when dealing with customers.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Assisted other team members when needed during peak hours of business operations.
  • Listened attentively to customer concerns and provided appropriate solutions within the time limits.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

Team Lead Merchandiser

Belk
Tupelo, MS
09.2018 - 07.2019
  • Monitored inventory levels, identified discrepancies, and worked with store management to resolve issues in a timely manner.
  • Participated in weekly conference calls with corporate office staff to discuss upcoming projects and initiatives.
  • Maintained professional appearance at all times while representing the company in the field.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Resolved conflicts between team members in an efficient manner while maintaining positive working relationships.
  • Assisted customers with inquiries related to product selection or availability.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Retail Sales Associate

Belk
Tupelo, MS
08.2017 - 09.2018
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Demonstrated knowledge of store products and services.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Education

Bachelor of Science (B.S.) - Kinesiology -

Mississippi University for Women
Columbus, MS
05.2017

Diploma -

Houston High School
Houston, MS
05.2010

Some College (No Degree) - Pre Physical Therapy

Northeast Mississippi Community College
Booneville, MS

Skills

  • Call Management
  • Inbound and Outbound Calling
  • 90 WPM
  • Computer Proficiency
  • Critical Thinking
  • Conflict Resolution
  • Microsoft Office Suite
  • Customer Relations
  • Billing and collections best practices
  • Delinquent account management
  • Repayment negotiations
  • Collections regulatory guidelines
  • Accounts receivable specialist
  • Insurance policies
  • Call center background
  • Assertiveness
  • Adaptability
  • Multi-tasking

Languages

English

Timeline

Portfolio Mortgage Collector I

Cadence Bank
09.2022 - Current

Call Center Representative

Cadence Bank
08.2021 - 09.2022

Team Lead Merchandiser

Belk
09.2018 - 07.2019

Retail Sales Associate

Belk
08.2017 - 09.2018

Bachelor of Science (B.S.) - Kinesiology -

Mississippi University for Women

Diploma -

Houston High School

Some College (No Degree) - Pre Physical Therapy

Northeast Mississippi Community College

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Raven Tucker