Raven Wells
Moore,SC
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
8
8
years of professional experience
Work History
General Manager
Sully's Steamers
Mauldin, SC
09.2022 - Current
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Managed staff schedules to optimize workforce productivity and coverage.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Manager
Tropical Smoothie Cafe
Spartanburg , SC
07.2020 - 07.2022
- Train new team members in customer service practices
- Ensure compliance with health and safety standards
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties
Team Lead
Sitel
Spartanburg, SC
02.2017 - 03.2019
- Led team to manage customer inquiries and resolve issues efficiently.
- Trained new employees on call handling procedures and customer service standards.
- Monitored call quality and provided feedback to improve agent skills.
- Facilitated team meetings to discuss challenges and share best practices.
- Monitored incoming calls, emails, and chat messages for quality assurance purposes.
Customer Service Representative
Sykes Enterprises, Incorporated
Greenwood , SC
02.2017 - 03.2018
- Assisted customers with inquiries and resolved issues effectively.
- Managed high call volumes while maintaining professionalism and patience.
- Escalated complex issues to management for timely resolution.
Education
Health Care Management
Ultimate Medical Academy
Clearwater, FL06-2025
Associate of Arts - Culinary
The Art Institutes
Atlanta , GA08-2014
Skills
- Operations oversight
- Staffing
- Training and coaching
References
References available upon request.
Timeline
General Manager
Sully's Steamers
09.2022 - Current
Assistant Manager
Tropical Smoothie Cafe
07.2020 - 07.2022
Team Lead
Sitel
02.2017 - 03.2019
Customer Service Representative
Sykes Enterprises, Incorporated
02.2017 - 03.2018
Health Care Management
Ultimate Medical Academy
Associate of Arts - Culinary
The Art Institutes
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