Raven White
Sales Operation Coordinator
Charlotte,NC
Summary
Energetic Sales Coordinator driving sales processes from order solicitation through fulfillment and delivery. Rallies team members through strong communication skills, imparting sense of urgency to sales and customer service initiatives. Organized professional with three years of experience spearheading team coordination and achievement.
Overview
3
3
years of professional experience
20
20
years of post-secondary education
Work History
Sales Operations Coordinator
Centene
2021.08 - Current
- Provide white glove service on the emergency even line, servicing over 30 calls a day
- Timely processing of market inquiries and requests
- Managing 5 regional email boxes for submission requests
- Maintain supportive relationships with the Medicare Sales Team within the organization and ensure market satisfaction, receiving a 99% satisfaction rating on quarterly surveys
- Create and inputs events into Salesforce
- Maintain national compliance with National Partnership requirements
- Adept to working with Coupa/Tangerine, Salesforce, Dataserv, Microsoft Teams, and other applicable processes/applications.
Cashier
Walmart
7 2018 - 8 2021
- Provide excellent customer service to ensure satisfaction
- Handle payments in the form of cash, check and charge transactions
- Resolve customer complaints and provide relevant information.
Education
Master of Science - Rehabilitation Services
East Carolina University
Greenville, NC 2001.05 - 2021.05
Skills
Customer Service
Computer Proficiency
Microsoft Excel
Customer Relationship Building
Excellent Communication
Relationship Management
Problem-solving aptitude
Professionalism
Reliability
Teamwork and Collaboration
Time Management
Multitasking and Prioritizing
Timeline
Sales Operations Coordinator
Centene
2021.08 - Current
Master of Science - Rehabilitation Services
East Carolina University
2001.05 - 2021.05
Cashier
Walmart
7 2018 - 8 2021
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