Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Renee Taylor

Streamwood,IL

Summary

Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick learning of new skills. Committed to driving team success and contributing to organizational growth. Proven track record as a supervisor and office manager with administrative and technical skills.

Overview

31
31
years of professional experience

Work History

Sales Operations Coordinator

Paylocity
05.2013 - Current
  • Client Acquisition and Onboarding: Collaborated closely with the Sales Team to facilitate the acquisition of new clients, ensuring all contractual and onboarding documentation is accurate and complete.
  • Document Management and Payroll Setup: Managed sensitive documents and confidential information to efficiently establish payroll systems for client organizations.
  • Cross-Departmental Coordination: Engaged with the Risk (Bank Verification) and Tax Departments to address specific client needs and ensure compliance with financial and regulatory standards.
  • Product Support: Provided support for Poster Elite and Time and Labor solutions, contributing to the comprehensive service offerings of Paylocity.

Office Assistant

Bartlett Park District
Bartlett, IL
11.2007 - 05.2013
  • Program Management: Oversaw the enrollment and cancellation processes for various park district programs, ensuring accurate participant records and efficient program administration.
  • Customer Service: Proactively communicated with program participants to address enrollment issues, including payment discrepancies and refund requests, maintaining high standards of customer satisfaction.
  • Financial Processing: Managed the input of Direct Deposit information and monitored fund transfer reports, ensuring timely reconciliation of any unprocessed transactions.
  • Cash Handling: Performed end-of-shift cash drawer balancing, accurately accounting for daily revenue collection as per park district protocols.
  • Enrollment Monitoring: Continuously tracked program enrollment numbers, providing timely updates to management staff to facilitate informed decision-making and resource allocation.

Office Manager

S&S Towing Inc.
Melrose Park, IL
03.2006 - 07.2007
  • Operational Leadership: Oversaw daily office operations, providing direction and management to dispatch and towing staff to ensure efficient service delivery.
  • Financial Management: Administered payroll processes and managed daily cash receipts, maintaining accurate financial records and ensuring timely compensation for staff.
  • Customer Relations: Served as a primary point of contact for client inquiries and concerns, maintaining high standards of customer service and satisfaction.
  • Regulatory Compliance: Maintained and updated official records in compliance with Illinois Commerce Commission regulations and local police department requirements, ensuring adherence to all relevant legal and industry standards.

Retail Manager / Call Center Rep

Mario Tricoci Salon
Bloomingdale, IL
11.2004 - 03.2006
  • Inventory Management: Oversaw the salon's inventory, ensuring optimal stock levels and efficient supply chain management to support operational needs.
  • Team Leadership: Directed a team of over sixty employees, fostering a collaborative work environment and ensuring high standards of performance and service delivery.
  • Cross-Departmental Collaboration: Engaged with management at both salon and corporate levels to align operational strategies and enhance overall business performance.
  • Customer Service Excellence: Provided exceptional customer service, addressing client inquiries and concerns to ensure a positive salon experience.
  • Appointment Scheduling and Special Orders: Managed guest appointment scheduling and facilitated special orders, ensuring timely service and customer satisfaction.

Part Time Assistant Manager

White Hen Pantry
Elmhurst, IL
04.2002 - 08.2005
  • Employee Management: Supervised and supported staff, ensuring effective performance and a positive work environment to meet store objectives.
  • Operational Oversight: Managed store needs, including inventory control and merchandising, to optimize the shopping experience for customers.
  • Customer Service Leadership: Delivered exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction and loyalty.
  • Financial Administration: Handled cash drawers and prepared daily bank deposits, ensuring accurate financial reporting and adherence to cash management protocols.

Legal Assistant

Law Offices of Lawrence W. Leck & Associates
Chicago, IL
03.1999 - 08.2002
  • Provide administrative support to an eight lawyer firm that focused on personal injury, medical malpractice, workman’s compensation and class action litigation
  • Responsibilities included court papers and form preparation, legal court filings, interfacing with clients, along with fact finding investigation for lawsuits working with the principals involved (such as hospitals, insurance companies, law enforcement agencies, government offices etc.)
  • Office administrative support such as filing, answering the phone, scheduling appointments, arranging depositions, and working directly with the lawyers to assist as need be

Director - Before and After School Care

St. Beatrice School
Schiller Park, IL
08.1993 - 03.1999
  • Program Management: Directed the operations of the before and after school care program, ensuring a safe, engaging, and supportive environment for children. Oversaw the maintenance of accurate records and financial documentation, including attendance logs and program budgets.
  • Issue Resolution: Proactively identified and resolved issues related to program services and client feedback, implementing solutions to enhance the overall experience for both children and parents.
  • Collaboration and Communication: Collaborated with staff to develop and implement program activities that meet the diverse needs of participants, while also maintaining open lines of communication with parents regarding their children’s progress and well-being.

Education

Associate of Science -

Triton College
River Grove, IL
01.1995

Skills

  • Office management
  • Customer satisfaction
  • Inventory management
  • Budgeting
  • Customer service
  • Web Pay
  • Clarizen
  • Payroll
  • Typing (55 wpm)
  • Computer literacy
  • MS Windows
  • MS Office
  • Word Perfect
  • Excel
  • Micro Works
  • Customer Relationship Building
  • Collaborative mindset

References

References will be furnished upon request.

Timeline

Sales Operations Coordinator

Paylocity
05.2013 - Current

Office Assistant

Bartlett Park District
11.2007 - 05.2013

Office Manager

S&S Towing Inc.
03.2006 - 07.2007

Retail Manager / Call Center Rep

Mario Tricoci Salon
11.2004 - 03.2006

Part Time Assistant Manager

White Hen Pantry
04.2002 - 08.2005

Legal Assistant

Law Offices of Lawrence W. Leck & Associates
03.1999 - 08.2002

Director - Before and After School Care

St. Beatrice School
08.1993 - 03.1999

Associate of Science -

Triton College

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Renee Taylor