Raven Williams
Houston
Summary
Dedicated and adaptable professional with extensive experience in customer service, administrative support, and high-volume environments. Proven ability to communicate effectively, manage sensitive information, and support diverse populations. Seeking to transition into a school district role where strong organizational skills and a passion for helping others can support students, staff, and families.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Optum
11.2024 - Current
- Coordinate patient appointments, referrals, and follow-up care
- Verify insurance eligibility, benefits, and prior authorizations
- Maintain accurate records in EHR systems
- Communicate with providers, patients, and payers
- Ensure HIPAA compliance and confidentiality
- Handle high-volume calls and patient support
- UnitedHealthcare
Ambulatory Service Representative
Kelsey-Seybold Clinic
11.2022 - 05.2024
- Managed high-volume scheduling and patient interactions
- Verified insurance and collected co-pays
- Updated patient demographics and records
- Supported check-in/check-out workflow
- Improved patient flow with clinical team
- Resolved patient concerns
Wax Specialist
European Wax Center
06.2016 - 12.2022
- Delivered services following sanitation standards
- Built strong client relationships and retention
- Educated clients on skincare
- Managed scheduling and records
- Handled customer concerns
Production Clerk
Texas Department of Criminal Justice (TDCJ)
09.2014 - 01.2016
- Maintained production logs and performed detailed data entry
- Monitored inventory and workflow to ensure efficiency
- Supported reporting tasks and administrative functions
- Ensured operational accuracy and compliance
Member Services Representative
TDECU
02.2012 - 03.2014
- Handled account inquiries and transactions
- Processed deposits and payments
- Resolved issues and supported members
- Promoted financial services and products
- Maintained compliance with policies and regulations
Education
Associate of Applied Science - Business Administration – HR Specialization
Lone Star College
05-2019
Skills
- Student & Family Support
- Front Office Administration
- Data Entry & Records Management
- Scheduling & Coordination
- Conflict Resolution
- Confidentiality (FERPA/HIPAA Awareness)
- Customer Service Excellence
- Microsoft Office (Word, Excel, Outlook)
- Multitasking
- Team Collaboration
- Problem Solving
- Strong Communication
Certification
- Business Operations Certification (with Distinction), Lone Star College, 2019
- Cosmetology License, Remington College, 2010
Timeline
Patient Care Coordinator
Optum
11.2024 - Current
Ambulatory Service Representative
Kelsey-Seybold Clinic
11.2022 - 05.2024
Wax Specialist
European Wax Center
06.2016 - 12.2022
Production Clerk
Texas Department of Criminal Justice (TDCJ)
09.2014 - 01.2016
Member Services Representative
TDECU
02.2012 - 03.2014
Associate of Applied Science - Business Administration – HR Specialization
Lone Star College