Hi, I’m
Raven Castillo
Gardena ,CA
Summary
Dedicated service representative dedicated to providing quality care for the ultimate patient satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry and hardworking adult with an emphasis in advising and helping others. Aspiring to achieve maximum potential by working to improving skills in society and looking forward to success.
Overview
9
years of professional experience
Work History
UCLA Health
Patient Navigator/ Tele Health Coordinator
12.2021 - Current
Job overview
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Monitored, tracked, and conveyed important patient
- Information to healthcare staff to help optimize treatment planning and care delivery.
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
- Answered incoming calls, scheduled appointment daily and filed medical records.
- Work with international embassies customized care plans, working with hospital staff and families to assess and meet individual needs.
UCLA Health
Finance, Account Coordinator
04.2021 - 12.2021
Job overview
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Escalated issues to appropriate channels as necessary.
- Prepared quarterly revenue, expense and performance reports using salesforce.
- Oversaw accounts payable and receivable transactions.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Completed data entry tasks with accuracy and efficiency.
Nothing Bundt Cakes
Manager
01.2020 - 03.2021
Job overview
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Educated staff on strategies for handling difficult customers and challenging situations.
Arclight Beach Cities
Assistant Manager
04.2015 - 01.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
Education
California State UniversityDominguez Hills, CA
Sociology
05.2020
Los Angeles Southwest CollegeLos Angeles, CA
AA Sociology
06.2018
Middle College High SchoolLos Angeles, CA
06.2014
Skills
- Communication Skills Expert
- Leadership Expert
- Computer Skills Expert
- Ability to Work with teams
- Microsoft Office Expert
- Problem Solving Expert
- Customer Service Expert
- Teamwork Expert
- Coordinating Referrals
- Electronic Charting
- Guest Relations
- Scheduling Medical Appointments
Extra Curricular Activities
- 03/2016, 01/2017, Group Leader/ Mentor, Girls On the Run, Compton, CA
- 01/2017, 06/2017, Childcare Worker, Kiddie Korner, Carson, CA
Timeline
Patient Navigator/ Tele Health Coordinator
UCLA Health
12.2021 - Current
Finance, Account Coordinator
UCLA Health
04.2021 - 12.2021
Manager
Nothing Bundt Cakes
01.2020 - 03.2021
Assistant Manager
Arclight Beach Cities
04.2015 - 01.2020
California State University
Sociology
Los Angeles Southwest College
AA Sociology
Middle College High School
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