Madeline Dass
Huntington Beach,CA
Summary
Dynamic Patient Access Representative with expertise in appointment scheduling and insurance verification. Enhanced patient access by managing over 50 weekly appointments while achieving 100% insurance verification compliance. Streamlined authorization processes, reducing wait times by 20%, and maintained cash drawer accuracy with zero discrepancies. Specializes in utilizing EMR systems, ensuring efficient data management and communication within healthcare teams.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Providence
08.2025
- Manage appointment scheduling for Neurology department, confirming details and verifying insurance.
- Submit authorizations and referrals through Epic while communicating messages to medical staff.
- Utilize Microsoft Teams for coordination, schedule EMG and EEG procedures, and maintain accurate data entry.
- Close cash drawer and collect copays efficiently.
- Scheduled over 50 appointments weekly, enhancing patient access.
- Verified insurance for 100% of appointments, ensuring compliance.
- Processed authorizations and referrals, reducing wait times by 20%.
- Maintained cash drawer accuracy, with zero discrepancies.
Front Desk Medical Receptionist
Home Health Services
03.2025 - 07.2025
- Manage high-volume calls and direct inquiries to appropriate departments.
- Respond to emails and handle a large volume of faxes.
- Order medical uniforms for nursing staff.
- Utilise EMR systems, including Epic and Wellsky, to maintain accurate records.
- Directed calls efficiently to enhance communication flow.
- Processed faxes promptly, ensuring timely correspondence.
- Managed uniform orders, supporting nursing staff needs.
- Utilised EMR systems to streamline patient information management.
Medical Receptionist
Astorino Eye Associates
09.2024 - 03.2025
- Manage electronic medical records (EMR) and verify insurance for PPO, VSP, and EYEMED.
- Greet patients and schedule appointments, ensuring efficient call routing.
- Coordinate with back office for prescriptions and finalize daily transactions.
- Collect copayments and manage contracts with Hello Abby.
- Streamlined patient scheduling to enhance office efficiency.
- Improved communication flow with back office for timely prescription processing.
- Ensured accurate insurance verification, reducing claim denials.
Patient Service Representative
HARVARD EYE ASSOCIATES
09.2023 - 08.2024
- Managed call centre operations for 13 ophthalmologists and optometrists.
- Utilized NextGen and Epic for patient management.
- Conducted insurance verifications for PPO and HMO plans.
- Confirmed and scheduled patient appointments.
- Routed calls to medical assistants and doctors.
- Streamlined appointment scheduling process, enhancing patient flow.
- Improved insurance verification efficiency, reducing wait times.
- Assisted in managing patient inquiries, ensuring high satisfaction rates.
Education
Dental administration -
Ashworth College
Norcross, GA03-2016
General Studies - undefined
High school diploma or GED
Skills
- Appointment scheduling Expert
- Insurance verification Expert
- EMR systems Expert
- Microsoft Office Expert
- Communication skills Expert
- Time management Expert
Timeline
Patient Access Representative
Providence
08.2025
Front Desk Medical Receptionist
Home Health Services
03.2025 - 07.2025
Medical Receptionist
Astorino Eye Associates
09.2024 - 03.2025
Patient Service Representative
HARVARD EYE ASSOCIATES
09.2023 - 08.2024
General Studies - undefined
High school diploma or GED
Dental administration -
Ashworth College