Audrey Nickens
Washington,DC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 22 years of relevant work experience to your team. Diligent medical scheduler with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
Childrens National
08.2001 - 02.2024
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. And all radiology studies
Education
High School Diploma -
Calvin Coolidge Senior High School
Washington 07.1983
Skills
- Administrative and Office Support
- Verbal and Written Communication
- Calm and Effective Under Pressure
- Providing Information and Resources
- Communicating to Patients and Families
- Caring and Empathetic
- Registration and Scheduling
- Organized and Efficient
- Gathering Information from Patients
- Microsoft Office
- Documenting and Recording Information
- Database Search and Data Entry Skills
- Complaint Investigation
- Building Rapport and Credibility
- Quality Standards and Protocols
- Patient Needs Assessment and Referral
- Helpful and Service-Oriented
- Resolving Problems
- Care Plan Recommendations
- Medical Terminology
- Schedule Coordination
- Punctual and Hardworking
- Attention to Detail
- Patient Registration
- Patient check-in
- Customer service
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Call screening
- Scheduling diagnostic procedures
- Paging systems
- Customer follow-up
- Appointment reminders
- Registration and scheduling
- Schedule coordination
Timeline
Patient Access Representative
Childrens National
08.2001 - 02.2024
High School Diploma -
Calvin Coolidge Senior High School
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