Raven N ( Rae ) Chatmon
Atlanta,GA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Qualified Client Advisor with solid background in client advisory roles. Successfully guided clients through complex financial decisions, enhancing client satisfaction and retention. Proficient in relationship management and conflict resolution. Client advisory professional with history of enhancing client relationships and providing valuable financial guidance. Known for collaborative approach and achieving results in dynamic environments. Reliable team player with skills in strategic planning and client communication.
Overview
12
12
years of professional experience
Work History
Licensed Esthetician
Skin Décor
04.2019 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Handled busy schedules and stayed on top of key deadlines.
- Provided clients with knowledge of all cosmetic services being provided.
- Recommended retail products for at-home use.
- Performed consultations for patients before scheduling treatments.
Entrepreneur
The Hair Co.
10.2018 - Current
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Client Advisor
Neiman Marcus
01.2021 - 11.2022
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Collaborated with team members to develop innovative solutions for complex client needs.
Cashier
Bloomingdale's
06.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Express Clothing
02.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate/Cashier
Foot Locker
04.2015 - 05.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Floor Associate
Gap Inc.
03.2013 - 07.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
Sales Associate/Cashier
American Eagle AC
05.2014 - 06.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Certified Phlebotomy Technician - Phlebotomy
Georgia School of Phlebotomy
Atlanta, GA05.2023
High School Diploma -
Westmoore High School
05.2008
Skills
- Adobe Systems Adobe Photoshop
- Adobe Systems Adobe Acrobat
- Money Handling
- Microsoft Dynamics
- Cash Register Operation
- Sales Expertise
- Product and Service Sales
- Excellent People Skills
- Consultative Selling
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
Timeline
Client Advisor
Neiman Marcus
01.2021 - 11.2022
Cashier
Bloomingdale's
06.2020 - 01.2021
Licensed Esthetician
Skin Décor
04.2019 - Current
Entrepreneur
The Hair Co.
10.2018 - Current
Sales Associate
Express Clothing
02.2018 - 03.2019
Sales Associate/Cashier
Foot Locker
04.2015 - 05.2017
Sales Associate/Cashier
American Eagle AC
05.2014 - 06.2015
Floor Associate
Gap Inc.
03.2013 - 07.2015
High School Diploma -
Westmoore High School
Certified Phlebotomy Technician - Phlebotomy
Georgia School of Phlebotomy
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