Ravetta Lane
Dothan
Summary
Organized administrative support specialist with experience in customer service and office management. Demonstrates proficiency in data entry, phone etiquette, and document organization, contributing to streamlined office operations and superior client interactions.
Overview
6
6
years of professional experience
Work History
Driver/Clerical Aide
Alabama Institute for the Deaf and Blind
Dothan
05.2024 - Current
- Coordinated with staff to align transportation needs and schedules for optimized client service.
- Followed all traffic laws and safety regulations while driving.
- Picked up clients from specific locations to transport and drop off at destinations.
- Assisted with daily administrative tasks and ensured efficient office operations.
- Maintained inventory of office supplies, ensuring availability for all departments.
- Utilized computer systems to input data and update client information accurately.
- Organized files and documents for easy access by staff and visitors alike.
- Scanned documents into electronic format for storage purposes.
- Processed incoming and outgoing mail daily.
- Provided customer service assistance to clients over the phone or in person.
- Received payments from customers in person or via mail correspondence.
- Handled incoming calls by providing assistance and routing them to appropriate staff.
- Distributed interoffice communication, such as emails, memos, or notices.
- Operated various office machines, including photocopiers, fax machines, and scanners.
- Leveraged GPS and maps to plan routes, enhancing timely client transport.
CNA
Extendicare
Dothan
08.2023 - 04.2024
- Supported nursing staff in conducting patient assessments and monitoring vital signs to ensure timely care.
- Collaborated with team members to ensure high-quality resident care standards.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Ensured clean, safe patient environment by following infection control policies and procedures, promoting health and safety.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Provided physical support to assist patients with bathing, dressing, and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols
Delivery Driver
O'Reilly's Auto Parts
Dothan
01.2023 - 08.2023
- Delivered auto parts efficiently to local customers and businesses.
- Maintained inventory records and stocked delivery vehicles to ensure timely order fulfillment.
- Inspected delivery routes for safety and efficiency before each trip.
- Delivered exceptional customer service through timely, professional interactions, enhancing customer satisfaction.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving a delivery vehicle.
- Supported warehouse staff by organizing and packing customer orders accurately.
Administrative Assistant
Express Employment via Ag Spray
Dothan
11.2022 - 01.2023
- Organized and maintained office files and records to ensure easy access and compliance with organizational standards.
- Handled incoming calls and directed inquiries to appropriate departments, enhancing communication flow within the office.
- Maintained office supplies inventory by assessing stock levels and coordinating timely replenishment to support daily operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Professionally greeted visitors, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Ensured efficient operation of office equipment such as printers, copiers, and fax machines.
- Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
Optometric Technician
America's Best Contacts and Glasses
Dothan
09.2020 - 11.2022
- Conducted preliminary eye exams, including visual acuity and color vision tests, to support accurate diagnoses.
- Assisted the optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Coordinated with optometrists to optimize patient flow and enhance exam efficiency.
- Ensured that all medical equipment was functioning properly before use.
- Maintained a clean work environment by sterilizing instruments after each use.
- Facilitated eyewear adaptation by adjusting fit and comfort for improved patient satisfaction.
- Reviewed and corrected patient records for accuracy.
- Provided administrative support by managing patient records securely.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Addressed issues noted during preliminary examinations with the physician to provide important information and boost appointment success.
Education
High School Diploma -
Booker T. Washington HS
Tuskegee, AL05-2001
Certificate - Computer Operations
Southern Community College
Tuskegee, AL03-2003
Some College (No Degree) - Computer And Information Systems
South University
Montgomery, ALCertificate - Eye Care Assistant
George C Wallace Community College
Dothan, AL12-2019
Skills
- Route planning
- Data entry
- Microsoft Office Suite
- File organization
- Office management
- Attention to detail
- Phone etiquette
- Customer service
Timeline
Driver/Clerical Aide
Alabama Institute for the Deaf and Blind
05.2024 - Current
CNA
Extendicare
08.2023 - 04.2024
Delivery Driver
O'Reilly's Auto Parts
01.2023 - 08.2023
Administrative Assistant
Express Employment via Ag Spray
11.2022 - 01.2023
Optometric Technician
America's Best Contacts and Glasses
09.2020 - 11.2022
High School Diploma -
Booker T. Washington HS
Certificate - Computer Operations
Southern Community College
Some College (No Degree) - Computer And Information Systems
South University
Certificate - Eye Care Assistant
George C Wallace Community College