Ravi Cheema
San Francisco,CA
Summary
Flexible, ready to learn and contribute to team success.
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers.
Highly skilled flight attendant with solid experience in providing exceptional customer service and ensuring passenger safety on numerous flights. Possess strong communication, problem-solving, and teamwork abilities. Contributed to enhancing onboard experience by implementing feedback-driven improvements and maintaining high standards of comfort and safety for all passengers.
Overview
13
13
years of professional experience
Work History
Flight Attendant - First Class/Business Class
Emirates Airlines - Dubai,UAE
07.2015 - 06.2024
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Server
Cactus Club Cafe
Vancouver
11.2014 - 04.2015
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant Manager
Topshop Topman
Vancouver
11.2013 - 09.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
Supervisor
Topshop Topman
Birmingham
06.2011 - 11.2013
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
Education
High School Diploma -
Lordswood Boys School
Birmingham06-2010
Some College (No Degree) - Business Education
Lordswood Boys Sixth Form
BirminghamSkills
- Flight safety
- Customer service
- Multitasking and organization
- Hospitality service expertise
- Time management
- Teamwork and cooperation
- Adaptability and flexibility
- Professional appearance
- Passenger service
Timeline
Flight Attendant - First Class/Business Class
Emirates Airlines - Dubai,UAE
07.2015 - 06.2024
Server
Cactus Club Cafe
11.2014 - 04.2015
Assistant Manager
Topshop Topman
11.2013 - 09.2014
Supervisor
Topshop Topman
06.2011 - 11.2013
High School Diploma -
Lordswood Boys School
Some College (No Degree) - Business Education
Lordswood Boys Sixth Form