Ravi Dwarsala

Actively involved in Delta Airlines' Strategic Initiatives to enhance the architecture and user experience of the Reshop and Trip management of Delta.com Web application. Leading the NextGen change and Nextgen trips experience projects, responsible for end-to-end product development and deployment.

• Collaborated closely with business owners, product managers, and stakeholders to conduct brainstorming sessions and interviews, gathering comprehensive requirements.
• Coordinate with other Technical Product Owners to identify dependencies on upstream (Backend APIs) and downstream (UI) systems.
• Participated in PI planning and APC planning sessions, breaking Epics into features and defining Minimum Viable Product (MVP) targets.
• Conducted thorough feature analysis and gap analysis, resulting in the creation of user stories using tools like VersionOne.
• Prepared mapping documents and transformation documents, identifying data sources and API logic.
• Facilitated sprint planning sessions, effectively communicating sprint goals and priorities to the development team.
• Collaborated with UI team to ensure seamless integration of JSON RESTful API contracts with UI systems.
• Created Mock API contracts for easy development and testing, leveraging tools like Swagger and Postman.
• Worked closely with QAs to identify test scenarios and test cases, providing support for testing-related tasks.
• Conducted User Acceptance Testing (UAT) on completed stories, ensuring alignment with requirements.
• Monitored Dashboards using Sumologic and AWS Cloudwatch to swiftly identifying irregularities and creating defects for resolution.
• Collaborated with the Change Management team to plan releases, creating change requests and coordinating smooth deployments.
• Utilized a wide range of tools and frameworks including VersionOne, AWS, MS Visio, Sumologic, Dynatrace, Postman,SOAP UI, SOA, REST API, Layer7, Gitlab, BDD, Scrum, SAFE, TypeScript, Node.js, Java, AWS Lambda, EC2, CloudWatch, and DynamoDB.
• Successfully managed pre-production and production product deployments, ensuring seamless delivery and customer satisfaction.

Led the successful development and delivery of the updated version of Purchase Order API, which generates $100 million for Dell's B2B business and had over 60 clients. Orchestrated end-to-end product ownership, from defining the vision and roadmap to facilitating requirements gathering and overseeing testing.

• Successfully delivered the Purchase Order API (REST API) within the planned schedule, leading a team of 7 members.
• Owned the end-to-end product development process by defining the Product Charter, Vision, and OGSM (Objective, Goals, Strategy, and Measures), and creating roadmaps to guide the development team.
• Identified key performance indicators (KPIs) for the product, including Business KPIs, User KPIs, and quality KPIs, and developed a roadmap to achieve these targets.
• Facilitated and actively participated in discovery and framing sessions with business owners and customers, eliciting requirements for the Purchase Order API through requirement workshops and collaboration.
• Created clear themes, epics, features, and user stories that aligned with the product vision, incorporating well-defined acceptance criteria. Conducted interlock sessions with other teams to identify and address dependencies.
• Conducted User Acceptance Testing (UAT) and demos, providing valuable feedback to developers to ensure the product aligned with the intended vision.
• Collaborated closely with Global Integration Architects (GIAs) to identify pilot customers and facilitated the customer onboarding process by creating applications on Layer7 for each customer.
• Conducted quarterly Product Operation Maturity Assessments (POMA) to evaluate the team's maturity level and devised plans for continual improvement.
• Managed change and release processes, planning and creating change requests in SNOW (ServiceNow) and obtaining necessary approvals from the Change Approval Board. Prepared and disseminated release notes to a wider audience.
• Created dashboards in Kibana to monitor and assess the performance of the Purchase Order API. Utilized Kibana, Splunk, and Dell B2B tools to analyze logs and evaluate system performance.
• Fostered collaboration and knowledge sharing within the team by leveraging MS Teams, creating dedicated channels for Team Wiki, and facilitating effective communication.
• Utilized tools and frameworks such as Azure DevOps (TFS),AWS, Confluence, MS Visio, REST API, Postman, Layer7, GitLab, .NET 3.1, and other dell internal tools to support the development and delivery of the Purchase Order API.

Led Web Enhancements team(Ancillaries), successfully implementing time-sensitive enhancements to the Hawaiian Airlines website, collaborating with stakeholders and coordinating with third-party vendors. Successfully delivered new features and enhancements, ensuring a seamless online experience for users.

• Elicited business requirements from stakeholders, users, and Subject Matter Experts (SMEs) using various elicitation techniques such as interviews, brainstorming sessions, focus groups, and requirement workshops.
• Coordinated with third-party vendors like Alipay, UATP, SVS, and Car Trawler to gather requirements for new feature enhancements, including Alipay, gift cards, online upgrades, and car rental offers.
• Created Product Backlog Items (PBIs) with user stories and acceptance criteria for all the features.
• Prioritized PBIs and conducted Backlog Grooming sessions to estimate PBIs in story points and provide High-Level Estimates (HLEs) in quarterly planning meetings.
• Facilitated quarterly planning sessions to identify goals and develop a roadmap for the upcoming quarter.
• Conducted user story mapping sessions to create stories for new features during quarterly planning.
• Documented business requirements and collaborated closely with the Solution Architect to identify and document technical requirements in Product Specification documents.
• Worked closely with the Online Experience team to develop throwaway mockups and Invision modals.
• Created use cases, use-case diagrams, activity diagrams, and process maps using MS Visio.
• Collaborated with the Quality Assurance team to validate test plans, test scenarios, and test cases for each sprint.
• Assisted in the development of UAT test plans and provided clarification on Product Specification documents to the UAT team.
• Utilized tools/frameworks such as JIRA, Confluence, REST API,Postman, VSTS, TFS, JIRA, .NET 3.0, and Sitecore.

Part of the team that delivered an automated finite element analysis tool for gas turbine components at Siemens Industrial TurboMachinery Finspang AG.

• Defined the project scope, requirements, and business rules to ensure alignment with objectives.
• Collaborated closely with architects to develop the tool, utilizing Abaqus python scripting.
• Conducted functional testing, meticulously comparing tool-generated results with manual analysis results.
• Prepared comprehensive user manuals and delivered training sessions to facilitate user adoption.
• Utilized tools/frameworks such as Abaqus python, UNIX, Abaqus, and Scrum

Played a key role as a Part of the team that Successfully delivered a robust e-commerce website for a major Danish retailer, reducing downtime and enhancing customer service.

• Defined project scope and business rules, eliciting requirements through interviews and workshops.
• Developed BRD and FRD documents, created RACI matrix, and served as a liaison between business and development teams for requirement clarification and validation.
• Created use cases, designed diagrams (use-case, process, context, and activity), and developed mock-ups and wireframes to support UX/UI design.
• Facilitated User Acceptance Testing (UAT) and provided testing principles and guidelines to ensure thorough testing coverage.

Key member of a team that delivered an automated tool to generate a compressor component using Airfoil data and does finite element analysis on the component providing the results and highlighting the criteria of failure.

• Collaborated with business users and analysts to gather and document technical and business requirements
• Used Abaqus python to automate the component creation and analysis steps.
• worked on unix scripts to provide easy access to the users.
• Created documentation and provided KT sessions on how to use the tool.

• Completed training in programming languages C, JAVA, and UNIX Scripting with a CGPA of 4.91/5.0