PUNEESH MITTAL
PHOENIX,AZ
Summary
Product Owner / Technical Product Owner with 8+ years of experience across Travel & Lifestyle, Customer Loyalty, and Analytics, with extensive experience supporting American Express and Amazon. Strong in end-to-end product ownership, backend requirements mapping, API/integration requirements, business analysis, user stories, acceptance criteria, process flows, impact analysis, Agile delivery, and cross-functional stakeholder management. Experienced in translating business outcomes into actionable technical requirements and partnering with engineering, architecture, UX, analytics, compliance, and downstream teams through delivery.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Senior Consultant / Product Owner / Technical Product Owner
Infosys Limited American Express
Phoenix
01.2022 - Current
- Technical Product Ownership: Own product requirements across Travel & Lifestyle initiatives, translating business objectives into detailed functional and backend requirements, user stories, acceptance criteria, process flows, and delivery-ready backlog items.
- Guest Book End-to-End Ownership: Act as the Technical Product Owner for the Guest Book initiative, owning requirements from business discovery through backend mapping, engineering alignment, testing, and delivery.
- Partnered with engineering, architecture, Membership/MD, compliance, product, and dependent teams to define interfaces, data requirements, integration impacts, and implementation approach.
- Requirements & Traceability: Convert complex business scenarios into epics, user stories, acceptance criteria, process flows, and traceable requirements while ensuring edge cases and exception scenarios are covered.
- Backfilled Product Manager and Product Owner roles, maintained roadmap execution and backlog health for Personalization & Inspiration and Lodging initiatives.
- Personalization & Inspiration: Defined and prioritized user stories and collaborated with UX, analytics, engineering, and content partners on personalization and inspiration experience.
- Lodging Product Ownership: Backfilled a critical Product Owner role, overseeing initiatives and day-to-day production support triage and resolution coordination.
- Facilitated planning, backlog refinement, demos, retrospectives, and requirement reviews; ensured stories met Definition of Ready and provided teams with clear implementation context.
- International Lodging: Worked closely with international lodging teams to understand operational structures, functional flows, and market-specific requirements.
- Compliance & Risk: Partner with compliance and risk stakeholders to translate regulatory and operational requirements into actionable product requirements.
- Brighton, UK
Senior Consultant / Product Owner
Infosys Limited Amazon
Delhi
01.2020 - 01.2022
- Acted as SME for the client's Rewards Management solution, delivering product insights that shaped large-scale loyalty program.
- Developed self-service Rewards Portal for partners and merchants, facilitating collaboration between business, sales, product, and IT teams.
- Developed a self-service Rewards Portal for partners and merchants and acted as a liaison between business, sales, product, and IT teams.
- Managed and prioritized product backlog, translating features into user stories that met stakeholder requirements.
- Created requirements traceability matrices, facilitated requirements review meetings and application demonstrations, and tracked changes, risks, issues, and dependencies through Agile ceremonies.
Senior Consultant / Product Owner
Infosys Limited Infosys Rewards Solution
Bangalore
01.2018 - 01.2020
- Led program-level activities from initiation through post-implementation review, managing scope, schedule, cost, change requests, and status reporting to ensure project alignment with business objectives.
- Developed BRDs and FRDs, ensured requirement traceability, and converted business requirements into standard user stories to facilitate clear communication with development teams.
- Documented use cases, business rules, process flows, and functional requirements using structured methodologies to support effective product development and stakeholder understanding.
- Documented use cases, business rules, process flows, and functional requirements using structured product and analysis methodologies.
Education
MBA - Business Analytics
University of Petroleum and Energy Studies
Dehradun, Uk 06.2016 - 01.2018
BBA - General Management
Indraprastha University
Delhi, Delhi 04.2013 - 01.2016
Skills
- Product: Technical Product Ownership, Product Backlog, Roadmaps, User Stories, Acceptance Criteria, Requirements Management, Agile/Scrum, Stakeholder Management
- Technical: Backend Requirements Mapping, API & Integration Requirements, Data/Process Flows, Business Rules, Impact & Feasibility Analysis, Requirement Traceability, UAT/Production Support
- Domain: Travel & Lifestyle, Lodging, Customer Loyalty, Personalization, Rewards, Analytics
- Tools/Technology: SQL, MongoDB, R, Python, Postman, JIRA, Rally, Confluence, Tableau, Google Analytics, Visio
Certification
Loyalty Domain Foundation Level (Infosys Loyalty CoE); Cloud Essentials (Infosys); Being Agile Aware (Infosys Global Agile Certification)
Timeline
Senior Consultant / Product Owner / Technical Product Owner
Infosys Limited American Express
01.2022 - Current
Senior Consultant / Product Owner
Infosys Limited Amazon
01.2020 - 01.2022
Senior Consultant / Product Owner
Infosys Limited Infosys Rewards Solution
01.2018 - 01.2020
MBA - Business Analytics
University of Petroleum and Energy Studies
06.2016 - 01.2018
BBA - General Management
Indraprastha University
04.2013 - 01.2016