Ravi Sookram
Queens Village,NY
Summary
Energetic and motivated service advisor with 7 years of experience in parts and service. Excellent communication, listening and diagnostic skills. Seeking a position with continued implementation of providing excellent customer service while expanding skillset, knowledge and career growth.
Overview
17
17
years of professional experience
Work History
Service advisor
Star Nissan
Bayside, NY
06.2022 - Current
- Working in a high volume, KPI oriented dealership assisting with the daily monitoring, advising and vehicle Care and coverage of customer vehicles
- Provide estimates, detail repairs and assist with warranty coverage To ensure both vehicle and customer’s needs are met
- Maintain records, process transactions, and deliver repairs in a timely manner
- Continuously updating job knowledge by participating in educational opportunities, reading manufacturers publications, and attending workshops.
Service advisor
Nissan Of Queens
Ozone Park, NY
07.2016 - 06.2022
- Scheduled and assisted customers with vehicle care and Service repairs
- Worked with Nissan of America and Multiple extended warranty companies to ensure coverage Of any needed repairs.
Building Maintenance Worker (Part Time)
Bisesar Consulting Corp
Jamaica, NY
01.2020 - 01.2021
- Responsible for maintenance repairs, upkeep and inspecting and maintaining all safety equipment
- Perform preventative maintenance, diagnose mechanical failures and provide correct repair instructions.
- Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
Parts Counterman
Paul Conte Chevrolet
Freeport, NY
06.2010 - 07.2016
- Provided excellent customer service to both walk-in customers and over the phone customers.
- Request and process all parts orders while's maintaining excellent profit margins.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Customer Service Representative
EZTaxReturn.Com
Albertson, NY
01.2008 - 07.2010
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Assessed client tax situations to determine best filing options.
- Answered phone calls and e-mails, thoroughly assisting all customers with any questions and concerns.
Education
High school Diploma - Business, Computer applications & entrepreneurship
high school
06.2004
Skills
- Exceptional Customer Service and Communication skills
- Excellent Customer Service History
- Vehicle maintenance and Repair Knowledge
- Facility Repair, Upkeep and Maintenance
- Excellent with Problem Solving
- Workflow Optimization
Timeline
Service advisor
Star Nissan
06.2022 - Current
Building Maintenance Worker (Part Time)
Bisesar Consulting Corp
01.2020 - 01.2021
Service advisor
Nissan Of Queens
07.2016 - 06.2022
Parts Counterman
Paul Conte Chevrolet
06.2010 - 07.2016
Customer Service Representative
EZTaxReturn.Com
01.2008 - 07.2010
High school Diploma - Business, Computer applications & entrepreneurship
high school