Ravi Sookram
Queens Village,NY
Summary
Energetic and motivated service advisor with 7 years of experience in parts and service. Excellent communication, listening and diagnostic skills. Seeking a position with continued implementation of providing excellent customer service while expanding skillset, knowledge and career growth.
Overview
17
17
years of professional experience
Work History
Service advisor
Star Nissan
06.2022 - Current
- Working in a high volume, KPI oriented dealership assisting with the daily monitoring, advising and vehicle Care and coverage of customer vehicles
- Provide estimates, detail repairs and assist with warranty coverage To ensure both vehicle and customer’s needs are met
- Maintain records, process transactions, and deliver repairs in a timely manner
- Continuously updating job knowledge by participating in educational opportunities, reading manufacturers publications, and attending workshops.
Service advisor
Nissan Of Queens
07.2016 - 06.2022
- Scheduled and assisted customers with vehicle care and Service repairs
- Worked with Nissan of America and Multiple extended warranty companies to ensure coverage Of any needed repairs.
Building Maintenance Worker (Part Time)
Bisesar Consulting Corp
01.2020 - 01.2021
- Responsible for maintenance repairs, upkeep and inspecting and maintaining all safety equipment
- Perform preventative maintenance, diagnose mechanical failures and provide correct repair instructions.
- Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
Parts Counterman
Paul Conte Chevrolet
06.2010 - 07.2016
- Provided excellent customer service to both walk-in customers and over the phone customers.
- Request and process all parts orders while's maintaining excellent profit margins.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Customer Service Representative
EZTaxReturn.Com
01.2008 - 07.2010
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Assessed client tax situations to determine best filing options.
- Answered phone calls and e-mails, thoroughly assisting all customers with any questions and concerns.
Education
High school Diploma - Business, Computer applications & entrepreneurship
high school
06.2004
Skills
- Exceptional Customer Service and Communication skills
- Excellent Customer Service History
- Vehicle maintenance and Repair Knowledge
- Facility Repair, Upkeep and Maintenance
- Excellent with Problem Solving
- Workflow Optimization
Timeline
Service advisor
Star Nissan
06.2022 - Current
Building Maintenance Worker (Part Time)
Bisesar Consulting Corp
01.2020 - 01.2021
Service advisor
Nissan Of Queens
07.2016 - 06.2022
Parts Counterman
Paul Conte Chevrolet
06.2010 - 07.2016
Customer Service Representative
EZTaxReturn.Com
01.2008 - 07.2010
High school Diploma - Business, Computer applications & entrepreneurship
high school
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