Ravia Waseem

Summary

Dynamic and customer-focused Customer Service professional with 2 years of experience in delivering exceptional support across various industries. Skilled in building rapport, resolving inquiries, and ensuring customer satisfaction. Proficient in utilizing various communication channels, including phone, email, and chat, to address customer needs promptly and effectively. Dedicated and results-oriented Chat Support Specialist with 1 year of experience in providing exceptional customer service through online chat platforms. Proficient in technical troubleshooting, adept at resolving customer inquiries promptly and efficiently. Creative and versatile Graphic Designer with 1 year of experience translating client visions into captivating visual designs. Proficient in Adobe Creative Suite, with expertise in typography, layout, and branding. Skilled in conceptualizing and executing innovative design solutions across various mediums, including print and digital platforms. Strong attention to detail and a passion for delivering high-quality, impactful designs that exceed client expectations.

Overview

years of professional experience

Work History

Graphic Designer

CNN

08.2023 - 02.2024

Create and design various materials for digital delivery and print using InDesign, Photoshop, and Illustrator.
Design social media posts in Photoshop and Canva.
Build and edit presentations in PowerPoint.
Work within and adhere to the brand guidelines.
Perform editing and manipulation of images.
Manage multiple priorities and communicate status regularly.
Collaborate with the design and marketing team to develop new concepts.
Help maintain a catalog of shared design resources.

Chat Support Specialist

Mindbridge

07.2022 - 07.2023

Handle Queries, Requests, and Complaints from customers tactfully
Follow standard processes and procedures when it comes to providing the solution
Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction
Achieve superior customer engagement and ensure a significant improvement in customer experience
Must be able to overcome objections and handle customer pushback.

Customer Support Rep

Roslyn Limousine

01.2020 - 07.2022

Receive and manage incoming reservation requests from clients via phone, email, or online booking system
Dispatch limousines to their designated pick-up locations in a timely manner
Monitor and track the progress of each limousine to ensure timely arrival at their destination
Maintain accurate records of all reservations, dispatch activities, and other administrative tasks using MS Office, especially Excel
Communicate effectively with chauffeurs, clients, and other team members to ensure smooth operations and high-quality service
Address any customer concerns or issues in a prompt and professional manner
Ensure all vehicles are well-maintained and comply with safety and regulatory standards.

Education

Intermediate -

Post Graduate College

Skills

Excellent communication and presentation skills
Negotiating and Customer relationship skills
Ability to multi-task and manage time effectively
Confidence and persistence
Patience and self-motivation
Word, Excel
Customer service
Computer
Management
Problem-solving
Ability to work independently as well as collaboratively with colleagues
Ability to stand or sit for long periods of time

Ability to make independent decisions daily, addressing the best way to handle specific tasks
Virtual collaboration
Calendar management
Record-keeping
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
2D and 3D modeling
Graphic Design
Microsoft Office expertise
Logo creation
Account Management
Deadline Adherence

Accomplishments

Client Satisfaction: Achieved consistently high client satisfaction ratings.
Team Collaboration: Demonstrated strong collaborative skills by effectively partnering with cross-functional teams, including marketing, sales, and product development, to deliver cohesive and impactful design solutions.

Timeline