RAVICHANDRA MIRIYALA

Project : Business Process Management (BPM)

• Developing robust platform for automated account creation through straight-through processing using BPM, eliminating manual intervention
• Schwab's operations handle diverse range of online requests and paper form types for account creation
• This platform aims to streamline account creation process, providing transparency to clients regarding request statuses and reducing call volumes
• Leveraging BPM tool Pega, this solution will be implemented across various internal and external departments at Schwab for enhanced efficiency and client satisfaction
• Responsibilities:
• Collaborated with stakeholders to define program goals, objectives, and ensure alignment with organizational strategy
• Crafted roadmap for program, outlining scope, schedule, budget, resources, and risks
• Defined and executed project plan from design to release, securing resources, and managing implementation
• Clearly communicated goals, roles, responsibilities, and desired outcomes
• Allocated resources (people, equipment, budget) effectively across projects within program
• Liaised with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables
• Directed application development and testing of Customer Move Money transactions that were performed through ACH payment
• Supported partner teams to refine processes and increase efficiency in line with program objectives
• Crafted appropriate tradeoffs to optimize time-to-market in consultation with stakeholders
• Directed multiple internal and external, cross-functional, and remote stakeholders
• Led Liquidity and Cash Management, Working Capital Management, FX Risk Management, Interest Rate Risk Management application development and maintenance
• Developed change processes associated with program rollout and ongoing support
• Tracked delivery against program objectives and implemented proposals to improve program services and efficiencies
• Scaled existing programs to expand coverage of existing services or programs to additional domestic and international locations.

Project: Macy's Backstage

• Led a team to achieve specific project goals and criteria within project constraints, including initiating, planning, executing, monitoring, and controlling high-visibility projects
• Directed the end-to-end Supply Chain management of the Macy's backstage project
• Assisted in developing the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts
• Collaborated at an advanced level with business partners, sponsors, project leads, and matrixed IT partners throughout the project lifecycle
• Rigorously Directed scope to ensure commitments were met within agreed time, cost, and quality parameters, proposing recommendations and adjustments as needed
• Proactively Directed changes in scope, identifying risks with corresponding contingencies and mitigations
• Actively involved in the Google Cloud migration of the backstage project
• Facilitated the development and management of project budget, benefit projections, and monetary impact forecasts, providing ongoing reconciliation of resources and project expenditures
• Developed a communication plan to meet project objectives and ensure stakeholder awareness at all appropriate gates and critical decision points, along with regular updates
• Published periodic project status reports, progress reports, proposals, requirements documentation, and presentations
• Leveraged cross-functional relationships with business and strategic partners for successful project completion
• Directed large-scale projects spanning multiple years with significant O&M and Capital Budgets, complex dependencies, and competing objectives
• Applied best practices and innovative skills in project management for advanced-level project management and execution
• Directed time effectively to handle multiple initiatives with varying requirements simultaneously
• Collaborated with the PMO team to enhance the current project management methodology, techniques, and tools while assisting in training other project managers and business partners
• Orchestrated with other project managers to support complex projects and portfolios.

Client : Li & Fung, DCLI, Blume Global, Inditex, Macys,

• Leading the Program Delivery and Business Analysis function, aligning with IT-PMO guidance for project implementation within the IT Organization
• Overseeing complex projects, coordinating cross-functional teams, and ensuring the successful delivery of business solutions
• Managing critical projects within strategic transformation initiatives
• Conducting detailed project planning, estimating, delivery, and issue management through implementation and support handoff
• Managing risk and issues effectively
• Handling stakeholder communications and expectation management
• Aligning project goals with organizational objectives as necessary
• Demonstrated experience in Agile methodologies and a proven track record of managing software development projects.

Project: Retail & Restaurant Point Of Sale

• Leading project teams by coordinating activities, tracking performance, providing feedback, and motivating staff
• Identifying project staffing needs and assisting in forming effective project teams
• Identifying and procuring resources necessary to complete projects
• Preparing, implementing, and monitoring schedule and cost estimates
• Managing and administering relevant subcontract agreements
• Coordinating the company's response to RFPs or customer requests for quotation
• Ensuring project execution results in:
• High-quality project deliverables meeting stakeholders' expectations
• Timely and within-budget project delivery in the most efficient manner
• Smooth and efficient deployment of project deliverables to the organization
• Adherence to TransCore policies, standards, and best practices
• Reporting project status to management
• Completing and organizing project documentation
• Developing project plans guiding successful project execution
• Proactively identifying and evaluating issues/risks
• Leading various types of payment processing for store and restaurant point of sale transactions processing and settlement
• Communicating project information, including approach, progress, forecasts, and issues, to stakeholders
• Providing projects with guidance on best practices and standards utilization.

Project: Store 21 to XSTORE (Oracle Micro’s POS) upgrade, Retail Omni Channel Implementation, WMS, HR & Payroll Systems, BI Reporting

• Acting as the focal point for managing all Application Development and Quality related programs within Hibbett
• Leading the Oracle cloud migration from Store 21 to XStore Products
• Leading the development and testing efforts of Micro’s POS (XStore), XAdmin, Hiblink, XCenter, Relate, RelateCloudApps (Delivra, Stonehouse, Vibes), Locate, and MMS
• Driving the Point-of-Sale application development and delivery efforts
• Oversaw managing the Project Estimate, Costing, and Proposals for POS, E-Commerce, WMS, and Lawson Projects
• Leading Credit, Debit, Cash, Check, Store Credit, Gift Card, and other types of payment transactions at the store
• Managing Warehouse Management system validation
• Oversaw Overall Client Management, Delivery, Business Development, and People Development
• Conducting QBR Meetings with VP IT and Directors
• Coordinating work across different test groups and monitoring their performance
• Tracking and ensuring deliverables are delivered on time with exceptional quality to end users
• Advising clients on best practices.

Project : Mobile Activation Platform (Canadian Carriers)

• Led testing efforts for the BestBuy Easy Activation Platform (Mobile Activation) in the Canada Region, ensuring thorough testing coverage and quality assurance
• Carried out daily and weekly defect meetings with Developers and carriers to prioritize and address issues promptly for efficient resolution
• Identified dependencies and risks associated with the testing plan and escalated them to the PMO for effective risk management
• Coordinated test data management with Canadian Mobile Carriers to ensure accurate and relevant test data for testing activities
• Gathered requirements from Canada Mobile carriers, understood business needs, and performed impact assessments to align testing efforts with business objectives
• Directed project document delivery and quality of deliverables for overall testing, ensuring compliance with audit requirements
• Drove testing efforts for web services testing of mobile activation platforms to validate system functionality and performance
• Prepared Test Strategy, Test Plan, and Test approach for all initiatives to provide clear guidance and direction for testing activities
• Led testing efforts for Point-of-Sale Testing to validate system functionality and ensure a seamless user experience
• Provided project progress reports and communicated relevant information to superiors and company management to keep stakeholders informed
• Carried out Monthly Business Review meetings with Clients, Director, and Sr
• Directors to discuss project status, achievements, and challenges
• Coordinated work within the test group, monitored performance, and ensured team alignment with project goals and timelines
• Tracked deliverables to ensure timely delivery with exceptional quality to meet client expectations
• Compiled test metrics for management to provide insights into testing progress, quality, and efficiency
• Identified test approaches that optimize the delivery schedule, ensuring efficient testing processes and timely project completion.

Project : Loyalty Program Implementation, Retail & Mobile Point Of Sale, eWIC Implementation

• Designed and developed Test Plans based on high-level documents (BRD & FRS) to ensure alignment with project requirements
• Authored and implemented Test plans, Test cases, Test Procedures, and Test sets using Use cases and requirement specifications for comprehensive testing coverage
• Assessed applications developed in Agile Methodology and detailed designs, analyzed user/business requirements, modified use cases, and created Test cases based on them for Change Requests
• Carried out Test case reviews and Review meetings on Test case documents prepared from Offshore teams to ensure quality and accuracy
• Executed Test cases in various testing phases including Smoke, GUI, Functional, Regression, and System testing to validate application functionality
• Defined Test Scenarios for applications and performed manual testing in HP Quality Center to ensure software quality
• Directed project document delivery and quality of deliverables for overall testing, adhering to audit requirements
• Collaborated with the Health care (Pharmacy) team for Insurance and claims related to Walgreens prescriptions, ensuring successful testing of Well-paid items
• Created and executed various test cases for Change Requests and existing application functionality to identify and address any issues
• Carried out GUI testing, Functional testing, Integration testing, System testing, and UAT on NGPOS Environment comprising MPOS, KIOSK, PHARMACY, and PHOTO systems
• Participated in meetings with the Automation team for developing Automation Scripts for Change requests and regression tests suites on the NGPOS Application
• Optimized Test suites for Regression and sanity testing for NGPOS functionality to enhance testing efficiency
• Coordinated with other Teams in Financial processing (Electronic & Check payments) Testing in Live environment in connection to Third-party Vendors to ensure seamless operations
• Verified the correct storage of front-end sales data in the back-end database by writing SQL queries
• Orchestrated on iPhone Touch devices with Native UI and WEB UI, including Integration Testing with VeriFone device
• Identified bugs, logged them using defect tracking tools (JIRA), and reported Test Results to Development team and Production team for prompt resolution
• Attended Team (Scrum) Meetings, Bi-weekly Product Meetings, and technical discussions to stay aligned with project objectives
• Provided Build/sprint results and bug report documents to Test manager, Development Manager, and Project Manager to keep all stakeholders informed of testing progress.

Client: Blockbuster, Plano, TX

• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.

Project : Infinium( Online Education through Satellite), B2B,B2C

• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
• Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
• Contributed to successful software releases with diligent testing that ensured adherence to requirements specifications.
• Championed best practices in testing, promoting knowledge sharing and continuous learning within the QA team.
• Delivered high-quality products on time through a combination of manual testing and automated test scripts execution.
• Streamlined communication between QA and development teams, fostering an environment of continuous improvement and collaboration.
• Reduced product defects by performing thorough testing on various software applications.
• Maintained clear documentation of test cases, results analysis reports enabling easy reference during troubleshooting or enhancement phases.
• Boosted efficiency by automating regression tests using industry-standard tools and frameworks.
• Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
• Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
• Enhanced software quality by designing and executing comprehensive test plans.

Client : BellSouth

• Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
• Improved software quality by designing and executing comprehensive test plans and cases.
• Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
• Created successful test scripts to manage automated feature testing,
• Conducted regression testing, analyzed results, and submitted observations to development team.
• Optimized test cases to maximize success of manual software testing.
• Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
• Optimized test coverage with risk-based analysis techniques, focusing on high-impact areas of the application.
• Streamlined testing processes by developing reusable test scripts and templates.
• Enhanced product reliability through thorough functional, regression, and performance testing.
• Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.
• Conducted regression testing and submitted observations to development team.
• Worked closely with different departments to develop innovative solutions to functionality issues.