Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ravid Rahman

Albany,NY

Summary

Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A polylingual employee adept in many facets with multiple years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics and analytics. A confident college student with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.

Overview

3
3
years of professional experience

Work History

IT Digital Strategy Intern

Momentive
05.2023 - 12.2023
  • Understand and analyze Momentive’s current IT Digital Strategy and Technical Capabilities being leveraged for our global IT business applications.
  • Work with the IT Business Partnership team to prioritize, understand, track, communicate and report on the status of key current strategic projects along their digital technologies along with assisting in identifying efforts for future roadmaps.
  • Worked with the broader IT Business Systems team to assist in analyzing and reporting on the efficient Project Portfolio execution, staff utilization, and benefits being enabled by the portfolio.
  • Analyze, prototype, identify business benefits and demonstrate/prototype existing technologies that can be leveraged further along with new technologies not currently being leveraged of at least one technology.

Information Technology Intern

CDPHP
01.2023 - 05.2023
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Generated project status reports for upper management review.
  • Installed and configured software and hardware.


Pharmacy Technician

CVS Health
12.2020 - 03.2023
  • Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information
  • Count prescription medication, fill prescriptions, and typing and attaching medication labels.
  • Accept written prescriptions or refill requests from patients and evaluate the information for completeness and accuracy
  • Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Customer Engineer Intern

Ricoh USA
06.2022 - 08.2022
  • Analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.
  • Assisted with coordination of new equipment installation and implementation.
  • Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management.
  • Worked to remain punctual, reliable, and flexible.

Education

No Degree - Industrial & Management Engineering

Rensselaer Polytechnic Institute
Troy, NY

Bachelor of Science - Cybersecurity

SUNY At Albany
Albany, NY
05.2024

Skills

  • Data Visualization
  • Network Configuration
  • Data Analysis
  • Helpdesk Administration
  • Documentation and reporting
  • Equipment installation
  • Prioritization
  • Team Worker

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working

References

References available upon request.

Timeline

IT Digital Strategy Intern

Momentive
05.2023 - 12.2023

Information Technology Intern

CDPHP
01.2023 - 05.2023

Customer Engineer Intern

Ricoh USA
06.2022 - 08.2022

Pharmacy Technician

CVS Health
12.2020 - 03.2023

No Degree - Industrial & Management Engineering

Rensselaer Polytechnic Institute

Bachelor of Science - Cybersecurity

SUNY At Albany

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Ravid Rahman