Ravin Young
Montgomery,AL
Summary
Dedicated, customer-focused service professional with over 18 years of experience in high-volume call centers and remote environments. Expertise in resolving claims, managing escalations, training new agents, and providing exceptional support to clients in the dental and insurance sectors. Recognized for strong communication skills and a calm, organized approach that fosters client satisfaction. Proven ability to manage customer inquiries effectively while maintaining high satisfaction levels through empathetic and responsive service.
Overview
7
7
years of professional experience
Work History
Dental Customer Service Associate
Dominion National Dental Service
Remote
03.2023 - 02.2026
- - Handle inbound calls from dental members and providers regarding benefits, claims, and authorizations, averaging over 75 calls per day.
- - Use internal systems and portals to update records, resolve inquiries, and track claim status
- - Maintain detailed documentation and escalate complex cases when needed
- - Deliver empathetic service and clear communication in a fast-paced remote environment
- Resolved customer inquiries efficiently using CRM software to ensure prompt service delivery.
- Assisted in training new team members on service protocols and customer engagement strategies.
- Collaborated with departments to streamline processes, enhancing overall service quality and response time.
- Managed escalated customer issues, providing effective solutions while maintaining client satisfaction.
- Conducted follow-up calls to verify resolution effectiveness and build lasting customer relationships.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer Service Representative
Teleperformance USA
Remote
01.2022 - 03.2023
- Resolved customer inquiries, providing accurate information and solutions efficiently, averaging 75 plus calls per day.
- Managed high call volumes while maintaining professionalism and empathy in interactions.
- Assisted in training new team members on protocols and customer service best practices.
- Conducted follow-up calls to ensure customer satisfaction and service resolution effectiveness.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Customer Service Representative
VXI Global
San Francisco, CA
02.2019 - 12.2021
- Resolved customer inquiries and issues through phone, chat, and email channels. Average of 75 plus calls per day.
- Assisted customers with product information and service updates efficiently.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to improve service delivery and response times.
- Handled escalated complaints with professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of products, services, and promotions consistently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Sidney Lanier High School
Montgomery , Alabama05-2007
Skills
- Empathetic Communication & Conflict Resolution
- Dental Claims & Benefits Support
- Remote Customer Service (Phone, Chat, Email)
- Agent Training & Escalation Support
- Accurate Data Entry & Call Documentation
- CRM & Call Center Systems
- Self-Motivation & Multitasking
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complaint handling
- Data entry
Section name
- Ravin Young
- Ravintnat@yahoo.com | (334) 530-0183 | Remote
- June 18, 2025
- Hiring Manager
- [Company Name]
- Dear Hiring Manager
- I'm writing to express my interest in the Remote Customer Service Representative position at your company. With 18 years of experience in customer service — including recent roles at Dominion National Dental Service and Teleperformance — I offer a proven ability to deliver thoughtful, effective support across diverse channels and customer needs.
- In my current role, I assist members and providers with dental benefits, claims, and authorizations. I’ve been commended for my attention to detail, calm demeanor, and ability to resolve complex issues with empathy and efficiency. As a Subject Matter Expert at Teleperformance, I provided agent training, resolved escalations, and supported high-performing service teams — all in a fully remote capacity.
- I am self-motivated, organized, and passionate about helping customers and team members succeed. I would love the opportunity to bring my experience and dedication to your team and contribute to continued excellence in customer service.
- Thank you for your time and consideration. I look forward to the opportunity to speak with you.
- Warm regards
Timeline
Dental Customer Service Associate
Dominion National Dental Service
03.2023 - 02.2026
Customer Service Representative
Teleperformance USA
01.2022 - 03.2023
Customer Service Representative
VXI Global
02.2019 - 12.2021
High School Diploma -
Sidney Lanier High School