Ravindra Dadhich

New leader's Delta Brand Mentor:

• Oversaw mentoring of new front line and senior leaders in North America.
• Identified leaders / stations needing additional support to improve employee morale and supporting their operation through hands-on training
• Ensured maintaining Delta Culture through-out North America through daily 'pulse-check' ensuring support to keep Delta union free.
• Developed a comprehensive plan and recommendations for the executive leaders to support with safe-guarding Delta Culture

• Oversaw Airport Operations for NE region 12 stations and Boston Hub.
• Managed strong alliance with MassPort Authority to ensure Delta Gates and Delta Club construction in a timely manner to handle the 35% growth at Boston station and the subsequent escalation of Boston to a Hub status
• Drove the operation in 2022 to achieve The Hub Of The Year
• Initiated a Marketing strategy in BOS to improve customer experience resulting in a 6 points resulting in the top NPS (customer satisfaction). This initiative was later adopted by other hubs.
• Created a safety plan to reduce OJI incidences by creating a peer safety mentorship program

• Implemented a NE operational excellence competition to improve engagement, camaraderie and performance, resulting in 8 NE stations in the top 4 stations of the year (system-wide)
• Initiated a baggage handling system upgrade in CVG to improve baggage performance by 11%, and receiving recognition for 'most improved' station in 2019

• Created an 'On-time' initiative improving inflight (on-time) performance (YOY) by 9% in the Central Region.
• Implemented OJI accountability through leadership education and mentoring.
• Led the FAA certification of new aircraft A-350 and successfully initiated the launch of its first commercial trip to Asia from Detroit.

• Created new service standards and food presentation to improve customer satisfaction.
• Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
• Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
• Exceeded sales targets with innovative 'upselling' approach

• Ensured exceeding sales targets consistently.
• Training a diverse group of bar staff to always go above and beyond the call of duty.
• Consistently exceeded customer expectations.
• Introduced the first sales initiative on deck during the Alaskan Fjord sailings, consistently beating sales targets for the entire season.