- Project - CMS Interoperability
- Client - Independence Blue Cross (IBC), Mar 2021 - Present.
Senior Project Manager / Technical Project Lead / Scrum Master
Healthcare IT & Interoperability | HL7 / FHIR Implementations
Key Responsibilities & Achievements
- Led end-to-end project implementation from kickoff and requirements analysis through development, testing, production deployment, go-live, warranty support, and delivery handoff.
- Managed multiple concurrent projects and cross-functional teams comprising 60+ professionals, providing strategic direction, resource allocation, work assignments, and delivery oversight.
- Directed multiple FHIR implementation initiatives, ensuring alignment with client requirements, technical specifications, business priorities, and delivery timelines.
- Collaborated with clients, business stakeholders, technical teams, and leadership to define project scope, clarify requirements, manage expectations, and achieve delivery objectives.
- Led project planning, sprint planning, effort estimation, backlog grooming/refinement, release planning, and execution tracking within Agile/Scrum frameworks.
- Established project governance, standardized workflows, and documentation aligned with organizational standards, enhancing clarity and consistency in project execution.
- Monitored project risks, issues, dependencies, resource constraints, and scope changes, coordinating mitigation and resolution to support successful delivery.
- Mentored team members through coaching, performance feedback, knowledge sharing, and training initiatives to improve team effectiveness and delivery quality.
- Identified opportunities for cost optimization, process improvement, and operational efficiency across project teams and application delivery activities.
- Promoted Agile adoption and continuous improvement through awareness sessions and knowledge-sharing initiatives, fostering a culture of collaboration and innovation.
- Facilitated business reviews with leadership and stakeholders, aligning project outcomes and resource planning with organizational objectives to ensure strategic alignment.
PROJECT EXPERIENCE
Project: V2 Interface Implementation – NEHII, NYU & Nevada Tenants
Client: OPTUM
Duration: October 2015 – March 2021
Role: Technical Project Lead / Scrum Master
Project Overview
Led the implementation of inbound and outbound healthcare interfaces to support client-specific integration requirements, enabling the exchange of clinical and administrative healthcare data across systems and Health Information Exchange (HIE) environments.
Key Responsibilities
- Conducted client kickoff meetings, reviewed Business Requirements Documents (BRDs) and Statements of Work (SOWs), defined implementation plans, and coordinated project execution.
- Managed multiple teams simultaneously, including a team of 15+ professionals, overseeing task assignments, resource coordination, implementation procedures, and delivery priorities.
- Designed and documented interface workflows, technical specifications, implementation procedures, and operational processes to support consistent and maintainable delivery.
- Oversaw implementation activities across requirements analysis, interface configuration, development coordination, testing, deployment, go-live, and post-production warranty support.
- Supported the implementation and integration of HL7 and FHIR interfaces, including ADT, ORU, MDM, VXU, ELR, and syndromic surveillance message types, in accordance with client-specific standards and workflows.
- Coordinated interface migration from test and validation environments to production, ensuring deployment readiness and alignment with approved implementation plans.
- Supported go-live activities, resolved post-deployment issues in coordination with technical teams, and documented implementation specifications and lessons learned for future reference.
- Facilitated sprint planning, effort estimation, backlog grooming, product release planning, and ongoing delivery coordination, providing guidance to teams and stakeholders throughout the project lifecycle.