Ravindranath Peddineni
Software Engineer & ServiceNow Developer
Springfield,USA
Summary
I am an experienced Software Engineer with over 4 years 6 months of experience in the field. My expertise lies in designing, developing, and implementing solutions to improve business processes and elevate user experiences. I specialize in customizing ServiceNow applications, workflows, and integrations to meet diverse organizational needs. Collaboration is key in my work, as I effectively translate requirements into efficient technical solutions while working with cross-functional teams. With a strong problem-solving mindset, I am committed to delivering high-quality results in dynamic environments.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Graduate Public Service Intern (GPSI)
Illinois Department Of Innovation & Technology
08.2023 - Current
- ServiceNow Automated Test Framework (ATF): Test suite design, configuration, execution, and result analysis.
- Test Automation: Developing automated tests using ATF, scripting, and other testing tools.
- ServiceNow Modules: Incident Management, Change Management, SPM etc.
Technical Consultant-ServiceNow
Thirdera Pvt Ltd
01.2022 - 07.2022
- Designed & developed website for IT services for customer using ServiceNow, HTML, CSS and JavaScript
- Used strong interpersonal & communication skills to serve and help customers.
- Created & supported systematic workflows to automate monotonous work that maximized client's productivity using ServiceNow tool; received appreciation from client.
- Provided client's with reports and dashboards that helped them to get bird's eye view of their organization's financial data.
Senior Engineer
Mindtree Ltd
06.2021 - 01.2022
- Created & supported client's CSM websites using ServiceNow, HTML, CSS & JavaScript and other web technologies.
- Used agile methodologies and sprints to achieve project goals.
- Defined process flow for on-boarding customers and helped them to build lifecycle of their customers.
- Consulted clients on best practices to be followed while using cloud architectures.
Senior Associate
IntegRhythm (INRY)
Hyderabad, Telangana
02.2021 - 06.2021
- Engaged in a multifaceted client-centric approach and application development as a Senior Associate.
- Meticulously gathered client requirements to ensure precise tailoring of solutions to their needs.
- Translated client needs into robust, scalable, and maintainable software applications, adhering to industry best practices.
- Designed and developed an end-to-end custom-scoped application, spanning critical functions like Request Management and seamless integrations with third-party tools.
- Presented working solutions to clients, showcasing alignment with their business needs and providing tangible value.
- Encompassed the full spectrum of application development, from requirements gathering to solution design and implementation, upholding industry best practices. The creation of a comprehensive, custom-scoped application marked a significant milestone in delivering tailored solutions.
Technical Consultant
IntegRhythm (INRY)
Hyderabad, Telangana
07.2019 - 02.2021
- Worked closely with clients to understand and enhance their unique business processes.
- Implemented Common Service Data Model (CSDM) framework for a high-profile client.
- Played a pivotal role in maintaining a comprehensive Configuration Management Database (CMDB) as a strategic asset.
- Addressed modules such as Request Management, Project Portfolio Management (PPM), Application Portfolio Management (APM), and Customer Service Management (CSM).
- Served as a Certified System Administrator (CSA), overseeing scripting components, designing workflows, utilizing Flow Designer, and configuring Mobile Studio to ensure seamless platform operation tailored to evolving business needs.
Intern
VirGo Innovations
01.2019 - 07.2019
- Worked on ELK stack to analyze logs generated by organization's web & cloud applications to solve issues & track application performance.
- Developed automatic device registering web application using Java Servlets, HTML, CSS & JavaScript.
- Worked on Java API's for ELK stack.
Education
Master of Science - Computer Science
University of Illinois At Springfield
Springfield, IL 08.2022 - Current
Bachelor of Science - Computer Science
NIIT University
Neemrana, Rajasthan, India 08.2015 - 10.2019
High School Diploma -
Sri Chaitanya Junior College
Hyderabad, Telangana, India 06.2013 - 10.2015
High School Diploma -
The Indo English High School
Hyderabad, Telangana, India 06.2012 - 05.2013
Skills
HTML
CSS
JavaScript
Web Technologies
Java
Spring Framework
Spring Boot
ServiceNow
ServiceNow Application Portfolio Management
ServiceNow Common Service Data Model
Graphic Design
Social Media Management
Content Management System
WordPress
HubSpot
Adobe
Microsoft Excel
Customer Service
Email Service
Certification
ServiceNow CSA
Timeline
Graduate Public Service Intern (GPSI)
Illinois Department Of Innovation & Technology
08.2023 - Current
Master of Science - Computer Science
University of Illinois At Springfield
08.2022 - Current
LinkedIn - HTML
01-2022
LinkedIn - Adobe Photoshop
01-2022
Technical Consultant-ServiceNow
Thirdera Pvt Ltd
01.2022 - 07.2022
ServiceNow APM
09-2021
Senior Engineer
Mindtree Ltd
06.2021 - 01.2022
Senior Associate
IntegRhythm (INRY)
02.2021 - 06.2021
ServiceNow CSA
09-2019
Technical Consultant
IntegRhythm (INRY)
07.2019 - 02.2021
Intern
VirGo Innovations
01.2019 - 07.2019
Bachelor of Science - Computer Science
NIIT University
08.2015 - 10.2019
High School Diploma -
Sri Chaitanya Junior College
06.2013 - 10.2015
High School Diploma -
The Indo English High School
06.2012 - 05.2013
Digital Design & 3D Animations, 3D Modelling, Cricket, Table Tennis, Snookers, Cooking
These are my personal interests and I like doing them in my free time