Ravindranath Peddineni
Software Engineer & ServiceNow Developer
Springfield,USA
Summary
I am an experienced Software Engineer with over 4 years 6 months of experience in the field. My expertise lies in designing, developing, and implementing solutions to improve business processes and elevate user experiences. I specialize in customizing ServiceNow applications, workflows, and integrations to meet diverse organizational needs. Collaboration is key in my work, as I effectively translate requirements into efficient technical solutions while working with cross-functional teams. With a strong problem-solving mindset, I am committed to delivering high-quality results in dynamic environments.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Graduate Public Service Intern (GPSI)
Illinois Department Of Innovation & Technology
08.2023 - Current
- ServiceNow Automated Test Framework (ATF): Test suite design, configuration, execution, and result analysis.
- Test Automation: Developing automated tests using ATF, scripting, and other testing tools.
- ServiceNow Modules: Incident Management, Change Management, SPM etc.
Technical Consultant-ServiceNow
Thirdera Pvt Ltd
01.2022 - 07.2022
- Designed & developed website for IT services for customer using ServiceNow, HTML, CSS and JavaScript
- Used strong interpersonal & communication skills to serve and help customers.
- Created & supported systematic workflows to automate monotonous work that maximized client's productivity using ServiceNow tool; received appreciation from client.
- Provided client's with reports and dashboards that helped them to get bird's eye view of their organization's financial data.
Senior Engineer
Mindtree Ltd
06.2021 - 01.2022
- Created & supported client's CSM websites using ServiceNow, HTML, CSS & JavaScript and other web technologies.
- Used agile methodologies and sprints to achieve project goals.
- Defined process flow for on-boarding customers and helped them to build lifecycle of their customers.
- Consulted clients on best practices to be followed while using cloud architectures.
Senior Associate
IntegRhythm (INRY)
Hyderabad, Telangana
02.2021 - 06.2021
- Engaged in a multifaceted client-centric approach and application development as a Senior Associate.
- Meticulously gathered client requirements to ensure precise tailoring of solutions to their needs.
- Translated client needs into robust, scalable, and maintainable software applications, adhering to industry best practices.
- Designed and developed an end-to-end custom-scoped application, spanning critical functions like Request Management and seamless integrations with third-party tools.
- Presented working solutions to clients, showcasing alignment with their business needs and providing tangible value.
- Encompassed the full spectrum of application development, from requirements gathering to solution design and implementation, upholding industry best practices. The creation of a comprehensive, custom-scoped application marked a significant milestone in delivering tailored solutions.
Technical Consultant
IntegRhythm (INRY)
Hyderabad, Telangana
07.2019 - 02.2021
- Worked closely with clients to understand and enhance their unique business processes.
- Implemented Common Service Data Model (CSDM) framework for a high-profile client.
- Played a pivotal role in maintaining a comprehensive Configuration Management Database (CMDB) as a strategic asset.
- Addressed modules such as Request Management, Project Portfolio Management (PPM), Application Portfolio Management (APM), and Customer Service Management (CSM).
- Served as a Certified System Administrator (CSA), overseeing scripting components, designing workflows, utilizing Flow Designer, and configuring Mobile Studio to ensure seamless platform operation tailored to evolving business needs.
Intern
VirGo Innovations
01.2019 - 07.2019
- Worked on ELK stack to analyze logs generated by organization's web & cloud applications to solve issues & track application performance.
- Developed automatic device registering web application using Java Servlets, HTML, CSS & JavaScript.
- Worked on Java API's for ELK stack.
Education
Master of Science - Computer Science
University of Illinois At Springfield
Springfield, IL 08.2022 - Current
Bachelor of Science - Computer Science
NIIT University
Neemrana, Rajasthan, India 08.2015 - 10.2019
High School Diploma -
Sri Chaitanya Junior College
Hyderabad, Telangana, India 06.2013 - 10.2015
High School Diploma -
The Indo English High School
Hyderabad, Telangana, India 06.2012 - 05.2013
Skills
HTML
Certification
ServiceNow CSA
Timeline
Graduate Public Service Intern (GPSI)
Illinois Department Of Innovation & Technology
08.2023 - Current
Master of Science - Computer Science
University of Illinois At Springfield
08.2022 - Current
LinkedIn - HTML
01-2022
LinkedIn - Adobe Photoshop
01-2022
Technical Consultant-ServiceNow
Thirdera Pvt Ltd
01.2022 - 07.2022
ServiceNow APM
09-2021
Senior Engineer
Mindtree Ltd
06.2021 - 01.2022
Senior Associate
IntegRhythm (INRY)
02.2021 - 06.2021
ServiceNow CSA
09-2019
Technical Consultant
IntegRhythm (INRY)
07.2019 - 02.2021
Intern
VirGo Innovations
01.2019 - 07.2019
Bachelor of Science - Computer Science
NIIT University
08.2015 - 10.2019
High School Diploma -
Sri Chaitanya Junior College
06.2013 - 10.2015
High School Diploma -
The Indo English High School
06.2012 - 05.2013
Digital Design & 3D Animations, 3D Modelling, Cricket, Table Tennis, Snookers, Cooking
These are my personal interests and I like doing them in my free time
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