Ravon Brigman
Darlington,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Maintenance Mechanic Tech 1
Georgia-Pacific
01.2025 - Current
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed mechanical issues using diagnostic tools and equipment to identify the root cause of problems
- Collaborated with team members to troubleshoot complex mechanical problems and find effective solutions
- Adhered to strict deadlines in a fast-paced environment while maintaining high-quality workmanship
- Diagnosed mechanical issues and implemented effective solutions to resolve problems in a timely manner
- Performed routine maintenance and repairs on machinery, ensuring optimal functionality and minimizing downtime
- Utilized hand tools, power tools, and diagnostic equipment to troubleshoot and repair mechanical systems
- Assisted in the installation of new equipment or machinery as needed
- Followed established safety protocols while working on electrical systems or hazardous materials
- Ordered replacement parts and supplies as necessary to maintain inventory levels for efficient operations
- Responded promptly to emergency repair requests to minimize production delays or disruptions
- Implemented cost-saving measures by identifying opportunities for efficiency improvements in maintenance processes
- Trained new employees on proper operation and maintenance procedures for machinery and equipment
- Developed strong knowledge of industry regulations related to equipment maintenance standards
- Participated in continuous improvement initiatives by providing suggestions for process enhancements
- Operated various types of machinery such as lathes, drills, grinders, saws etc
- Maintained cleanliness of work area following company guidelines
- Performed troubleshooting tasks using technical manuals or diagrams
- Lubricated moving parts regularly according to manufacturer's recommendations
- Inspected hydraulic systems for leaks or other issues that could affect performance
- Dismantled defective machines/equipment/parts using hoists/cranes/hand/power tools when necessary
- Scheduled periodic calibration checks for equipment to ensure accuracy and reliability
- Conducted tests on repaired machinery/equipment to verify proper functioning
- Repaired or replaced faulty electrical components such as motors, switches, and sensors
- Collaborated with other maintenance team members to prioritize tasks and coordinate work schedules
- Performed preventative maintenance tasks according to established schedules
- Investigated equipment failures or malfunctions to determine root causes and prevent future occurrences
- Mentored junior mechanics by providing guidance and sharing knowledge of best practices
- Suggested improvements in equipment design or layout based on practical experience
- Ensured compliance with all safety regulations while performing maintenance duties
- Demonstrated proficiency in reading technical manuals, blueprints, diagrams, and schematics
- Attended training sessions or workshops to stay updated on new technologies or industry trends
- Increased overall equipment efficiency by XX% through regular inspections and timely repairs
- Achieved 15% reduction in machine downtime through proactive preventive maintenance measures
Services 3 Agent
Transcom
01.2021 - 11.2023
- Read and interpreted technical documentation in order to accurately configure equipment.
- Briefed customers on equipment, usage and product specification.
- Identified opportunities to improve use and functionality of customers systems and provided recommendations.
- Operated telephone switchboard of [Number] employees and routed calls to correct destination.
- Answered routine questions about telephone and voice mailbox operations.
- Kept equipment operational by following manufacturer's instructions and established procedures.
- Assist Customers with Apple pay and Apple Credit Card calls
- Help Customers purchase, refund, and/or cancel Apple care
- Document the call in the notes and log the case classification of the call after but before the next call
- Refund or Cancel Media service
Production Line Assistant
Perdue Chicken
12.2020 - 01.2021
- Supported QA measures by inspecting items and removing defective elements.
- Observed customer specifications by monitoring quality control of finished products.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Used established assembly instructions to complete jobs.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Removed scratches and imperfections to improve product quality.
- Adjusted equipment to maintain optimal performance.
- Cleaned and organized work areas and maintained tools and equipment.
- Followed workplace safety guidelines by wearing protective clothing and correctly operating heavy machinery.
- Operated machinery and equipment to complete production processes.
- Adjusted and moved storage chutes to efficiently fill storage bins and other receptacles.
- Packaged finished products by following organizational procedures to streamline shipping process.
- Compiled and combined necessary materials before adding to machine hoppers.
- Completed measurements, layouts and job site preparation to reduce downtime.
- Oversaw machine operations to check for malfunctions, broken parts and glitches to prevent work interruptions
Cable Installation Technician
Dish Network
04.2019 - 06.2020
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Promoted additional services and products to increase sales.
- Installed outlets, drops, converters, modems and digital terminals.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Taught customers basic use of equipment based on service package and answered questions.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
- Repaired equipment to support continual service.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Installed cabling from transport and wiring closets to customer access outlet.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Cared for and maintained company assets to avoid breakage, misuse or theft.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
Heavy Machine Operator
Harbor Freight Tools
02.2018 - 04.2019
- MANEUVERED FORKLIFT OVER AND AROUND LOADED PALLETS, BOXES AND OTHER MATERIALS.
- MOVED FREIGHT, STOCK AND OTHER MATERIALS TO AND FROM STORAGE AND PRODUCTION AREAS AND LOADING DOCKS.
- MAINTAINED CURRENT FORKLIFT TRAINING AND CERTIFICATION AS REQUIRED BY COMPANY POLICIES.
- COMMUNICATED WITH SUPERVISOR AND OTHER WAREHOUSE STAFF TO COORDINATE WORK.
- UNLOADED INCOMING ITEMS FROM TRUCKS AND RAIL CARS AND TRANSPORTED MATERIALS TO STAGING AREA.
- INSPECTED LIFTS BEFORE USE TO PREVENT DAMAGE TO GOODS.
- TRANSPORTED MATERIAL TO CORRECT LOCATIONS AND DOCUMENTED INVENTORY CHANGES.
- USED HANDHELD SCANNERS FOR WAREHOUSE MANAGEMENT SYSTEM COMPLIANCE.
- REPORTED SAFETY AND QUALITY ISSUES TO MANAGEMENT.
- OPERATED POWER MATERIAL HANDLING EQUIPMENT TO ACCURATELY SELECT AND PALLETIZE LOADS.
- PREPARED FINISHED STOCK FOR SHIPMENT BY IDENTIFYING, PULLING AND PACKING PRODUCT.
- PICKED UP WAREHOUSE DEBRIS AND DEPOSITED WASTE INTO APPROPRIATE PILES AND STACKED BALED TRASH.
- MAINTAINED YARD APPEARANCE, KEEPING GROUND CLEAN AND CLEAR.
- SQUARED STACKED DISPLAYED MATERIALS FOR SAFE AND ORDERLY CONDITIONS.
- LOADED, UNLOADED, TRANSPORTED AND STACKED MATERIALS THROUGH CAREFUL OPERATION OF VARIOUS WAREHOUSE EQUIPMENT.
- COMMUNICATED WITH TEAM MEMBERS TO COORDINATE EFFICIENT AND ACCURATE MOVEMENTS.
- DROVE GASOLINE- OR ELECTRIC-POWERED VEHICLES TO TRANSPORT MATERIALS BETWEEN LOADING, PROCESSING AND STORAGE AREAS.
- ESTIMATED WEIGHTS, HEIGHTS AND CENTERS OF BALANCE TO MAKE PRECISE PLACEMENTS.
- VISUALLY ASSESSED MATERIALS FOR CONFORMANCE TO QUALITY STANDARDS AND SHIPPING ORDERS, REMOVING NONCONFORMING PRODUCTS AND REPORTING FOR FURTHER ACTION.
- EMPLOYED HAND SIGNALS TO COMMUNICATE EFFECTIVELY WITH COWORKERS OPERATING TRANSPORT VEHICLES AND DIRECT MOVEMENTS FROM FLOOR.
- SCHEDULED OR PERFORMED NEEDED MAINTENANCE ON EQUIPMENT TO PROMOTE LONGEVITY OF USE.
- SIGNALED WORKERS TO DISCHARGE, DUMP OR LEVEL MATERIALS
Retention Customer Service Agent
Teleperformance
11.2017 - 02.2018
- ANSWERED INCOMING CALLS AND EMAILS, PROVIDING FRONTLINE CUSTOMER SUPPORT OR ASSISTANCE WITH PRODUCT AND SERVICE TRANSACTIONS.
- REMAINED CALM AND PROFESSIONAL IN STRESSFUL CIRCUMSTANCES AND EFFECTIVELY DIFFUSED TENSE SITUATIONS.
- DEMONSTRATED EXCELLENT COMMUNICATION SKILLS IN RESOLVING PRODUCT AND CONSUMER COMPLAINTS.
- DEVELOPED STRONG CUSTOMER RELATIONSHIPS TO ENCOURAGE REPEAT BUSINESS.
- MAINTAINED KNOWLEDGE OF CURRENT PROMOTIONS, EXCHANGE GUIDELINES, PAYMENT POLICIES AND SECURITY PRACTICES.
- PROMOTED HIGH CUSTOMER SATISFACTION BY RESOLVING PROBLEMS WITH KNOWLEDGEABLE AND FRIENDLY SERVICE.
- CONSULTED WITH CUSTOMERS TO RESOLVE SERVICE AND BILLING ISSUES.
- ESCALATED CUSTOMER CONCERNS, ISSUES AND REQUIREMENTS TO SUPERVISORS FOR IMMEDIATE RECTIFICATION.
- ASKED PROBING QUESTIONS TO DETERMINE SERVICE NEEDS AND ACCURATELY INPUT INFORMATION INTO ELECTRONIC SYSTEMS.
- INFORMED CUSTOMERS ABOUT BILLING PROCEDURES, PROCESSED PAYMENTS AND PROVIDED PAYMENT OPTION SETUP ASSISTANCE.
- USED PROVEN TECHNIQUES TO DE-ESCALATE ANGRY CUSTOMERS DURING TELEPHONE INTERACTIONS.
- ASSISTED CUSTOMERS WITH MAKING PAYMENTS OR ESTABLISHING PAYMENT PLANS TO BRING ACCOUNTS CURRENT.
Assistant Manager
Lids/Hat World
09.2015 - 10.2017
- ANSWERED CUSTOMER QUESTIONS AND ADDRESSED PROBLEMS AND COMPLAINTS IN PERSON AND VIA PHONE.
- COMPLETED FREQUENT WALK-THROUGHS AND DIRECTED TEAM MEMBERS TO CORRECT ISSUES IMPACTING STORE APPEARANCE OR PROFESSIONALISM.
- SUPERVISED CASHIERS IN PROCESSING CREDIT, DEBIT AND CASH PAYMENTS TO STREAMLINE SALES.
- HANDLED SCHEDULING FOR STORE SHIFTS TO ACHIEVE ADEQUATE STAFFING.
- MAINTAINED INVENTORY BY CHECKING MERCHANDISE TO DETERMINE LEVELS.
- DELEGATED ASSIGNMENTS BASED ON TEAM STRENGTHS TO OPTIMIZE FLOOR COVERAGE AND SERVICE LEVELS.
- COACHED AND DEVELOPED STORE ASSOCIATES THROUGH FORMAL AND INFORMAL INTERACTIONS.
- OVERSAW ASPECTS OF MAINTENANCE, INVENTORY AND DAILY ACTIVITY MANAGEMENT.
- CHECKED MONTHLY SALES AND PERFORMANCE REPORTS TO SUPPORT OPERATIONAL PLANNING AND STRATEGIC DECISION-MAKING.
- PROVIDED MENTORSHIP FOR EMPLOYEES TO GENERATE SALES, PROMOTE EFFECTIVE UPSELLING AND CROSS-SELL TO IMPROVE RETAIL PRODUCTIVITY.
- INTERVIEWED AND VETTED JOB APPLICANTS TO MAKE EFFECTIVE HIRING DECISIONS AND FILL VACANCIES WITH STRONG TEAM MEMBERS.
- OVERSAW COACHING AND GUIDANCE OF STORE EMPLOYEES TO FOSTER ADVANCEMENT IN WORK OPERATIONS.
- LED TEAMS IN PLANNING, IMPLEMENTATION AND EXECUTION OF MERCHANDISING AND OPERATING INITIATIVES TO STREAMLINE BUSINESS EFFECTIVENESS.
- REVIEWED INVENTORY AND SALES RECORDS TO PREPARE REPORTS FOR MANAGEMENT AND BUDGET DEPARTMENTS.
- IMPLEMENTED CAMPAIGNS AND PROMOTIONS TO HELP WITH DEVELOPING GOODS AND SERVICES.
- COORDINATED AND DIRECTED ACTIVITIES OF BUSINESSES OR DEPARTMENTS CONCERNING PRODUCTION, PRICING AND SALES.
- IMPLEMENTED SUCCESSFUL BUSINESS STRATEGIES TO INCREASE REVENUE AND TARGET NEW MARKETS.
- FORMED AND SUSTAINED STRATEGIC RELATIONSHIPS WITH CLIENTS.
- APPRAISED INVENTORY LEVELS ON FREQUENT BASIS, ORDERING NEW MERCHANDISE TO KEEP QUANTITIES WELL-STOCKED.
- PROVIDED LEADERSHIP, INSIGHT AND MENTORING TO NEWLY HIRED EMPLOYEES TO SUPPLY KNOWLEDGE OF VARIOUS COMPANY PROGRAMS.
- PREPARED STAFF WORK SCHEDULES AND ASSIGNED TEAM MEMBERS TO SPECIFIC DUTIES.
- DELEGATED WORK TO STAFF, SETTING PRIORITIES AND GOALS.
- USED EXCELLENT VERBAL SKILLS TO ENGAGE CUSTOMERS IN CONVERSATION AND EFFECTIVELY DETERMINE NEEDS AND REQUIREMENTS.
- COMPLETED THOROUGH OPENING, CLOSING AND SHIFT CHANGE FUNCTIONS TO MAINTAIN OPERATIONAL STANDARDS EACH DAY
Education
Physical Therapist -
Florence-Darlington Tech
High School Diploma - undefined
West Florence High School
01-2009
Skills
- Writing Reports
- Instructing Customers
- Using Instruments
- Configuring Devices
- People Skills
- Team Management
- Computer Skills
- MS Office
- Attention to Detail
- Safety Awareness
- Flexible Schedule
- Active Listening
Timeline
Maintenance Mechanic Tech 1
Georgia-Pacific
01.2025 - Current
Services 3 Agent
Transcom
01.2021 - 11.2023
Production Line Assistant
Perdue Chicken
12.2020 - 01.2021
Cable Installation Technician
Dish Network
04.2019 - 06.2020
Heavy Machine Operator
Harbor Freight Tools
02.2018 - 04.2019
Retention Customer Service Agent
Teleperformance
11.2017 - 02.2018
Assistant Manager
Lids/Hat World
09.2015 - 10.2017
High School Diploma - undefined
West Florence High School
Physical Therapist -
Florence-Darlington Tech
Recognition Award
I received this award for going above and beyond for a customer.