Ravyn Santistevan
Phoenix,AZ
Summary
A focused and recently graduated ASU Alumni with a passion for crafting, managing and executing organizational leadership within the music industry. My past experience alludes to an ability to work under pressure, allowing me to consistently hit and work within deadlines; coming in addion to over 8 years of experience in customer service experience. These skills have made a clear leader, dedicated to building a team by improving skills and techniques to meet larger goals.
Overview
7
7
years of professional experience
Work History
Ancillary Manager
The Van Buren
12.2023 - Current
- Lead and Manage the Ancillary team overseeing upsell experiences and services and ensuring customer satisfaction.
- Implemented strategies such as dynamic pricing to enhance upsell opportunities, resulting in year over year 20% increased revenue and improves customer engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully progressed from Host to Lead to Supervisor within the Night of Show Upsell team at The Van Buren.
Night of Show Supervisor
The Van Buren
03.2022 - 11.2022
- Coordinated with the Box Office Manager to assist in building show events using TM1, HOST and Archtics.
- Played a key role in building, leading and training the Night of Show Upsell team, contributing to hiring 5 out of the 9 current team members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Night of Show Lead
The Van Buren
01.2022 - 03.2022
- Exhibited leadership skills by coordinating and managing nightly show operations.
- Collaborated with team members to achieve and exceed performance targets.
- Used problem solving skills to create the best nightly setup for the mezzanine in a way to ensure all of the remaining inventory from PSS was sold on the night of the show.
- Work in harmony with the Director of Premium sales to ensure a smooth and successful night for all guests.
Night of Show Host
The Van Buren
10.2021 - 01.2022
- Greet patrons immediately upon entry into the VIP area and utilized excellent communication to assist customers in navigating the mezzanine level of the venue.
- Handle credit card transactions according to Live Nation's audit guidelines.
- Coordinate operations on night of shows.
Bartender
Bambinos
03.2017 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Specialist/Customer Service Advisor
Apple Inc.
10.2019 - 06.2021
- Applied effective sales techniques and product knowledge to meet and exceed sales targets.
- Ensured customer satisfaction by connecting with every person you interact with and maintaining a positive brand image.
Education
Associate of Arts - Organizational Leadership
Arizona State University
Phoenix, AZ12.2023
Associate of Arts -
Glendale Community College
01.2021
Skills
- Microsoft Word
- Excel
- TM1
- HOST
- Archtics
- BOX
- ABI
- Staff Development
- Workforce Management
- Time Management
- Verbal and Written Communication
References
- Jon McDonald, The Van Buren General Manager, 480-236-0893, JonMcdonald@LiveNation.com
- Nilza Gray, Box Office Manager, 928-310-6586, NilzaGray@LiveNation.com
- Michael Sarna, Manager, Regional Marketing - Southwest, 623-238-5863, MichaelSarna@LiveNation.com
- Chelsea Boswell, Regional Assistant Box Office Manager, 303-594-7136, ChelseaBoswell@LiveNation.com
Timeline
Ancillary Manager
The Van Buren
12.2023 - Current
Night of Show Supervisor
The Van Buren
03.2022 - 11.2022
Night of Show Lead
The Van Buren
01.2022 - 03.2022
Night of Show Host
The Van Buren
10.2021 - 01.2022
Specialist/Customer Service Advisor
Apple Inc.
10.2019 - 06.2021
Bartender
Bambinos
03.2017 - Current
Associate of Arts - Organizational Leadership
Arizona State University
Associate of Arts -
Glendale Community College
Similar Profiles
Evelyn GasparEvelyn Gaspar
Substitute Teacher at Van Buren School DistrictSubstitute Teacher at Van Buren School District
Jonathan ArredondoJonathan Arredondo
Detective Corporal at Van Buren Police DepartmentDetective Corporal at Van Buren Police Department
NICOLE BALCUNSNICOLE BALCUNS
Public Health Registered Nurse at Van Buren/Cass District Health DepartmentPublic Health Registered Nurse at Van Buren/Cass District Health Department
Raquel FuentesRaquel Fuentes
Server at Cheddar’s Scratch KitchenServer at Cheddar’s Scratch Kitchen
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio