Ravyn Thompson
Argyle,TX
Summary
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Office Manager
Shields Legal Group
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Front Desk Receptionist
Shields Legal Group
12.2018 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
General Studies -
Texas Woman's University
05.2018
Skills
- Proven ability to develop and nurture strong customer relationships
- Excellent selling skills
- Ability to work effectively in a team environment
- Strong problem-solving skills
- Solid organizational skills with the ability to effectively handle
- Proficient computer skills and ability to learn new software
- Calendar Management
- Patience and composure
- Customer Service
- Guest Relations
Timeline
Office Manager
Shields Legal Group
01.2022 - Current
Front Desk Receptionist
Shields Legal Group
12.2018 - 01.2022
General Studies -
Texas Woman's University