Summary
Overview
Work History
Education
Skills
Timeline
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Rawaa Omar

Henrico,VA

Summary

I describe myself as driven with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. I am Ready to help my team achieve company goals.

Overview

5
5
years of professional experience

Work History

Special Education Aide

True heart transportation
Richmond, VA
03.2024 - Current
  • Ensured safety and comfort by addressing individual needs
  • Developed skills in recognizing and effectively responding to various behavioral cues, helping students maintain a calm and positive demeanor during rides.
  • Effectively communicated with students using techniques suited to each individual's needs, promoting a supportive and understanding environment.
  • Maintained high standards of safety during transportation, consistently monitoring students and ensuring secure boarding and disembarking practices.
  • Responded to unexpected situations calmly and efficiently, using strategies learned to de-escalate any distress and ensure a safe trip for all.
  • Worked closely with drivers, parents, and school staff to coordinate needs, updates, and special requirements for each student.

Pharmacy Technician

CVS Pharmacy
Richmond
09.2021 - 01.2024
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Customer Service Representative

Walmart
Richmond, VA
04.2020 - 07.2021
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.

Education

Bachelor of Science - Psychology

Virginia Commonwealth University
Richmond, VA
05.2024

GED -

John Randolph Tucker High School
Richmond, VA
05.2020

Skills

  • Customer Assistance
  • Time Management
  • Attention to Detail
  • Computer Literacy
  • Problem Solving
  • Achievement Focused
  • Workflow Optimization
  • Team Collaboration
  • Creative Solution Development
  • Drug Safety
  • Claims Verification Expertise
  • Medical Billing Expertise

Timeline

Special Education Aide

True heart transportation
03.2024 - Current

Pharmacy Technician

CVS Pharmacy
09.2021 - 01.2024

Customer Service Representative

Walmart
04.2020 - 07.2021

Bachelor of Science - Psychology

Virginia Commonwealth University

GED -

John Randolph Tucker High School

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Rawaa Omar