Open To Work
Rawan Abusharif
Scottsdale,AZ
Summary
Administrative and customer service professional with experience managing records, processing information, and handling phone and email inquiries. Maintain accurate documentation and support day-to-day operations in fast-paced environments. Research information using established policies and procedures to resolve issues and communicate professionally with customers, staff, and stakeholders.
Overview
3
3
Languages
1
1
Certification
16
16
years of professional experience
Work History
Head of attendance,Dean assistant
Pinnacle High School
Phoenix, AZ
08.2023 - Current
- Maintain accurate attendance and student records, ensuring information is complete, current, and properly documented.
- Answer incoming phone calls and respond to inquiries professionally, providing timely assistance and directing questions to the appropriate resources.
- Manage email correspondence and administrative requests while maintaining organized and accurate records.
- Perform detailed data-entry responsibilities and verify information for accuracy.
- Assist with student suspension processes by following established school policies, procedures, and documentation requirements.
- Support the Dean with daily administrative operations, student-related matters, and time-sensitive requests.
- Manage the parent sign-out process, verifying information and ensuring required documentation and school procedures are followed.
- Handle multiple administrative priorities while maintaining accuracy, professionalism, and timely completion of tasks.
- Work with students, parents, teachers, and administrators to address questions and resolve routine issues effectively.
Campus Support
Paradise Valley School District
Scottsdale, AZ
08.2022 - 05.2023
- Provided administrative and operational support in a school environment requiring strong organization, communication, and attention to detail.
- Assisted students, families, and staff with questions and day-to-day needs.
- Followed established policies and procedures while supporting a safe and organized environment.
- Adapted to changing priorities and supported multiple responsibilities throughout the workday.
- Maintained professional communication with students, families, teachers, and administrative staff.
Assistant Teacher
Champions (KinderCare)
Orland Park, IL
08.2016 - 06.2018
- Communicated regularly with families and staff regarding student needs, questions, and daily activities.
- Maintained accurate classroom information and followed established company policies and procedures.
- Created a safe, organized, and supportive environment while managing multiple responsibilities.
- Built positive relationships with families and coworkers through professional and responsive communication.
- Adapted to changing needs while maintaining attention to detail and consistent service.
Project Manager
PlayGround
Amman, Jordan
09.2015 - 08.2016
- Planned and coordinated educational and recreational programs for children ages 3-8.
- Interacted directly with customers on a daily basis and addressed questions and service needs.
- Coordinated multiple projects and priorities while meeting deadlines and program requirements.
- Created promotional materials and managed social media advertising.
- Facilitated training programs and coordinated activities with schools and educational organizations.
- Used problem-solving, organization, and communication skills to ensure successful program delivery.
Sales Representative
Ascotel Partners for Alcatel-Lucent & Genesys
Amman, Jordan
12.2013 - 12.2014
- Provided approximately one year of face-to-face and phone-based customer service.
- Developed and maintained professional relationships with targeted accounts and customers.
- Responded to customer needs and communicated product and service information clearly.
- Reviewed pricing and service-level information to support customer and sales requirements.
- Worked collaboratively with the sales team to develop account strategies and customer presentations.
- Prepared and delivered presentations and sales materials while maintaining attention to accuracy and customer requirements.
Principal Assistant
Amman Academy School
Amman, Jordan
09.2010 - 06.2011
- Maintained and enforced attendance and discipline procedures in accordance with school policies.
- Coordinated meetings with families to discuss concerns and develop appropriate intervention plans.
- Assisted with implementation of the International
- Baccalaureate program.
- Supported school administration with daily operational responsibilities.
- Assumed principal-level responsibilities in the absence of the building principal.
- Communicated with families, students, and staff to address concerns and support effective resolutions.
Education
Bachelor of Arts - Graphic Design
Applied Science University
Amman, Jordan06-2010
Skills
- Customer Service & Customer Support
- Claims-Related Administrative Support
- Records Management & Documentation
- Data Entry & Information Accuracy
- Policy & Procedure Compliance
- Phone & Email Communication
- Research & Information Review
- Problem Solving & Decision Making
- Attention to Detail
- Time Management & Organization
- Handling Multiple Priorities
- Confidential Information
- Microsoft Excel & Word
- Google Docs
- Adaptability & Initiative
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
Certification
Designlab UX Academy
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Scottsdale, AZ
Open to relocation: Yes
Timeline
Head of attendance,Dean assistant
Pinnacle High School
08.2023 - Current
Campus Support
Paradise Valley School District
08.2022 - 05.2023
Assistant Teacher
Champions (KinderCare)
08.2016 - 06.2018
Project Manager
PlayGround
09.2015 - 08.2016
Sales Representative
Ascotel Partners for Alcatel-Lucent & Genesys
12.2013 - 12.2014
Principal Assistant
Amman Academy School
09.2010 - 06.2011
Bachelor of Arts - Graphic Design
Applied Science University