Roxana Jaimes
Houston,TX
Summary
Detail-oriented professional skilled in balancing multiple priorities while providing exceptional customer service. Expertise in bilingual communication and active listening facilitates clear and effective interactions with clients and colleagues. Proven ability to maintain organized records and support daily operations, contributing to a collaborative team environment.
Overview
12
12
years of professional experience
Work History
LEGAL ASSISTANT
Elsa Attorney at Law
Houston, TX
05.2025 - 05.2026
- Communicated with clients, attorneys, and court personnel to address inquiries and coordinate next steps, ensuring clarity and compliance with legal processes.
- Prepared and handled written correspondence and documents with attention to detail and established procedures.
- Maintained organized and accessible case files to support accurate recordkeeping and streamline daily operations.
- Scheduled appointments and managed calendars, prioritizing time-sensitive needs to ensure smooth workflow.
INTERPRETER
Cyracom International
Houston, TX
01.2020 - 05.2025
- Facilitated real-time communication between clients and service providers in diverse, fast-paced settings to ensure clarity and understanding.
- Used active listening, clear verbal communication, and cultural sensitivity to accurately understand and convey information.
- Guided clients through complex questions and information, ensuring professionalism, patience, and a customer-focused approach.
- Managed sensitive and complex terminology with accuracy, maintaining attention to detail and fostering effective communication.
PARAPROFESSIONAL
Aldine Independent School District
Houston, TX
08.2017 - 12.2019
- Engaged with students and staff, reinforced positive behaviors, and adapted support strategies to meet changing needs.
- Tracked student progress and maintained detailed records, delivering prompt feedback and tailored support.
- Collaborated with teachers and staff to enhance daily operations and streamline assistance in a team environment.
RECEPTIONIST
Flores Home Paint
Houston, TX
06.2014 - 07.2015
- Acted as a friendly first point of contact by greeting clients, answering inquiries, and directing customers to appropriate personnel.
- Coordinated appointments and streamlined scheduling for staff and customers to enhance service delivery.
- Maintained accurate records of customer interactions and transactions, ensuring data integrity for operational efficiency.
- Assisted with inventory tracking and completed daily tasks to support seamless customer service and operations.
SALES REPRESENTATIVE
Kdin's Jewelry
Houston, TX
06.2014 - 07.2015
- Cultivated customer relationships by actively listening to needs and providing tailored solutions.
- Delivered clear, professional product presentations and addressed customer inquiries effectively.
- Engaged customers through personalized interactions and product recommendations.
- Maintained inventory accuracy by conducting regular stock assessments.
- Facilitated jewelry sales by demonstrating product features and benefits.
Education
Associate of Science -
Houston Community College
Houston05-2015
High School Diploma -
North Houston Early College High School
Houston, TX05-2015
Skills
- Customer Service & Customer Support
- Verbal and Written Communication
- Bilingual Interpretation & Cultural Sensitivity
- Active Listening & Problem Resolution
- Computer & Keyboard Skills
- Accurate Recordkeeping & Data Entry
- Scheduling & Organization
- Teamwork & Collaboration
- Handling Customer Inquiries
- Working Under Time Constraints
- Microsoft Word & Adobe Acrobat
- Transaction & Database Experience
Timeline
LEGAL ASSISTANT
Elsa Attorney at Law
05.2025 - 05.2026
INTERPRETER
Cyracom International
01.2020 - 05.2025
PARAPROFESSIONAL
Aldine Independent School District
08.2017 - 12.2019
RECEPTIONIST
Flores Home Paint
06.2014 - 07.2015
SALES REPRESENTATIVE
Kdin's Jewelry
06.2014 - 07.2015
Associate of Science -
Houston Community College
High School Diploma -
North Houston Early College High School