Rawan Adam
Randolph,Massachusetts
Summary
Bilingual dedicated customer service specialist with a proven ability to prioritize and multi-task effectively in fast-paced environments. Strong verbal and written communication skills, active listening, and clear articulation. Proficient in problem-solving, conflict resolution, and empathetic customer engagement. Demonstrated adaptability, time management, and attention to detail, committed to providing accurate and timely support. Collaborative team player with a track record of successfully handling escalated customer issues to ensure high levels of satisfaction.
Overview
3
3
years of professional experience
Work History
Supervisor
Shaw's Supermarket
Randolph, Massachusetts
10.2021 - 07.2024
- Supervised a team of cashiers and baggers, ensuring efficient operation and excellent customer service.
- Scheduled and managed employee breaks, and effectively handled no-shows and call-outs to maintain staffing levels.
- Delegated tasks and monitored performance to ensure productivity and adherence to company policies.
- Oversaw nightly store closing procedures, including balancing registers, securing cash, and ensuring the store is ready for the next day.
- Provided exceptional customer service by assisting with returns, exchanges, refunds, and resolving technical issues.
- Maintained a calm and professional demeanor in high-pressure situations, successfully diffusing customer complaints and conflicts.
- Answered phone calls, addressing customer inquiries and resolving issues promptly.
- Trained and mentored new employees, fostering a positive and collaborative team environment.
Internship Student
John F. Kennedy School
Randolph, MA
04.2023 - 05.2023
- Showcased ability to multitask and prioritize responsibilities through simultaneous participation in a six-week internship in a first-grade classroom, a part-time position at Shaw's, and running track.
- Assisted the lead teacher in implementing lesson plans.
- Provided one-on-one or small group support to students.
- Helped to create and maintain an organized and stimulating learning environment.
- Demonstrated empathy and support for students experiencing challenges, offering guidance to foster academic and social growth.
Education
Some College (No Degree) - Elementary Education
Bridgewater State University
Bridgewater, MASkills
- Flexibility and adaptability
- Attention to detail
- Problem-Solving
- Creativity
- Patience and Empathy
- Ability to work well under pressure
Languages
Arabic
Native/ Bilingual
Timeline
Internship Student
John F. Kennedy School
04.2023 - 05.2023
Supervisor
Shaw's Supermarket
10.2021 - 07.2024
Some College (No Degree) - Elementary Education
Bridgewater State University
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