Rawan AL-ZAYADI
student
East Lansing,Michigan
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Attentive Garden Associate proficient in customer service and sales. Keeps garden areas clean, neat and well-stocked for customers. Cares for plants of all seasons in all weather conditions to maintain healthy stock. Accurately handling money and maintaining paperwork.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Lansing Carwash
East Lansing, MI
09.2022 - Current
- Answered customer questions and helped find specific items.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Communicated with customers and team members to solve problems.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Processed both cash and card purchases.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Led cashiers and associates in providing thoughtful customer service.
Assistant Manager
CHAMPS
Novi, MI
08.2020 - 08.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Sales Associate
Journeys Shoe Store
Westland, United States
08.2019 - 03.2020
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
Lawn and Garden Associate
Home Depot
Canton, MI
05.2018 - 06.2019
- Helped customers choose optimal trees, shrubs and flowers based on current needs.
- Maintained plant health and attractiveness with proper sunlight, water and nutrition.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Created special clearance racks to move older, out-of-season and less attractive plants quickly.
- Reset garden center to incorporate popular new seasonal plants for customers.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
Education
No Degree - Landscape Architecture
Michigan State University
East Lansing, MI12.2026
High School Diploma -
Canton High School
Canton, MI05.2020
Skills
- Team Contribution
- Product Location
- Inventory Stocking
- Customer Relations
- Employee Coaching and Motivation
- Staff Management
- Recruiting and Interviewing
- Shift Coverage
- Project Proposals
- Credits and Refunds
- Product and Service Knowledge
- Directing Team Members
Languages
Arabic
Native or Bilingual
Timeline
Cashier Team Lead
Lansing Carwash
09.2022 - Current
Assistant Manager
CHAMPS
08.2020 - 08.2022
Sales Associate
Journeys Shoe Store
08.2019 - 03.2020
Lawn and Garden Associate
Home Depot
05.2018 - 06.2019
No Degree - Landscape Architecture
Michigan State University
High School Diploma -
Canton High School
Similar Profiles
Ramona MendezRamona Mendez
Athletic Director at Lansing School District, Lansing Eastern High SchoolAthletic Director at Lansing School District, Lansing Eastern High School
Lance MarxLance Marx
Social Studies Educator at Lansing High SchoolSocial Studies Educator at Lansing High School
Eliana SmithEliana Smith
Correctional Officer at Lansing Correctional FacilityCorrectional Officer at Lansing Correctional Facility
Jacie WaldenJacie Walden
Shift Lead at Tropical Smoothie CafeShift Lead at Tropical Smoothie Cafe
Grace DobieGrace Dobie
Policy Intern at Michigan Health CouncilPolicy Intern at Michigan Health Council