Rawan Barmil
Overview
4
4
years of professional experience
Work History
Disability Intake Manager
, New Jersey
01.2024 - Current
- Led the intake process, assessing client needs and managing disability applications, ensuring accurate and timely outcomes.
- Maintained comprehensive client records, ensuring compliance with state regulations and streamlining documentation processes.
- Managed the relationship with enterprise clients through the entire client lifecycle, from onboarding to ongoing support and expansion of services.
- Coordinated across teams to address specific client issues, improving efficiency and customer experiences.
- Analyzed intake data to identify trends and optimize processes, improving overall case management efficiency.
Case Manager Analyst
Aetna
Passaic, New Jersey
09.2022 - 01.2024
- Developed and implemented customized care plans, demonstrating strong organizational oversight to meet client needs.
- Collaborated with healthcare teams to ensure coordinated service delivery, leveraging strong communication and problem-solving skills.
- Identified and addressed service gaps, continuously improving processes, and training teams to enhance performance.
- Monitored client progress and provided regular updates to stakeholders, ensuring alignment on care plans and outcomes.
Mental Health Case Manager
Care Plus NJ
Westwood, NJ
09.2020 - 09.2022
- Managed client activities and provided crisis intervention, utilizing strong organizational and decision-making abilities in high-pressure situations.
- Advocated for clients, achieving departmental goals through effective communication and problem-solving. Coordinated resources and maintained compliance with safety protocols, ensuring smooth operations and attention to detail.
- Developed individualized recovery plans for clients, helping them set goals and track progress toward mental health improvements.
Education
Master of Social Work - Child and Family Care
Montclair State University
05.2022
Bachelor of Arts - Psychology
William Paterson University
05.2019
Skills
- Excellent organizational, time management, and verbal/written communication skills
- Strong analytical and organizational skills, with attention to detail, and experience managing a large pipeline of claimants
- Comfortable in fast-paced environments, with minimal direction, and able to adjust workload based on changing priorities
- Self-starter, and highly motivated
- Proficient in case management software and other healthcare SaaS
- Fluent in Arabic, including in business and healthcare settings (reading, writing, and speaking)
Timeline
Disability Intake Manager
01.2024 - Current
Case Manager Analyst
Aetna
09.2022 - 01.2024
Mental Health Case Manager
Care Plus NJ
09.2020 - 09.2022
Master of Social Work - Child and Family Care
Montclair State University
Bachelor of Arts - Psychology
William Paterson University
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