Rawan Elimat
Orland Park
Summary
Accomplished Checker with over two years of customer service experience. Enthusiastic personality and pleasant attitude complements skills in organization and information processing.
Personable and reliable, bringing strong organizational skills and keen eye for detail. Possesses fundamental understanding of inventory management and quality control, coupled with proficiency in basic mathematical calculations and data entry. Ready to contribute to efficient operations and ensure accuracy in all tasks.
Overview
8
8
years of professional experience
Work History
Flight Seal Checker
ACTS Aviation Security
02.2023 - Current
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
Cashier
Jarasa Kobab restaurant
06.2021 - 02.2023
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments, issued receipts and provided change
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Call Center Associate
Allstate Insurance Co
12.2020 - 05.2021
- Accurately documented calls and caller information in software and made updates to data as needed
- Reviewed customer account information to determine current issues and potential solutions
Babysitter
Babysit
02.2018 - 02.2020
- Cared for children of various ages and assisted with feeding, dressing and directing activities
- Monitored children's safety and well-being to prevent accidents and falls
Customer Service Specialist
National Microfinance Bank
11.2016 - 08.2017
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
Education
Bachelors - Public Administration
Jarash University
Amman Jordan02.2013
Skills
- Credit and cash transactions
- Customer assistance
- Payment processing
- Fast learning
- Communication skills
- Customer service
- Accuracy and precision
- Error detection
- Product inspection
- Professionalism
- Time management abilities
- Issue resolution
Languages
Arabic
Full Professional
Timeline
Flight Seal Checker
ACTS Aviation Security
02.2023 - Current
Cashier
Jarasa Kobab restaurant
06.2021 - 02.2023
Call Center Associate
Allstate Insurance Co
12.2020 - 05.2021
Babysitter
Babysit
02.2018 - 02.2020
Customer Service Specialist
National Microfinance Bank
11.2016 - 08.2017
Bachelors - Public Administration
Jarash University
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