Rawan Khaloof
Amman,Jordan
Summary
I am a network security engineer, Finished my degree from Jordan University of Science and Technology.
I am interested in all technical fields and enthusiastic enough to be a quick learner of new things.
Self-motivated, team player with strong organizational and interpersonal skills.
Always looking to learn new skills, take on additional responsibilities, and grow professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Technician Advisor
ZAIN JORDAN
2023.11 - Current
- Delivered timely technical support services via telephone, email or remote desktop connection.
- Assisted customers with installation, configuration and maintenance of Network systems.
- Troubleshot complex issues with hardware, software, networks and peripherals.
- specialize in addressing internet complaints for both enterprise and home users, effectively resolving their issues.
Customer Service Agent
EXTENSYA
2023.08 - 2023.10
- Passionate and dedicated professional with a strong background in travel and tourism, skilled in communication, organization, and problem solving, committed to providing exceptional service and memorable experiences for travelers worldwide.
.NET Developer Training
TAHALUF AL EMARAT TECHNICHAL SOLUTIONS
2022.06 - 2022.10
- Developed web applications with C#, ASP.NET MVC, Web API and Entity Framework.
- Designed front-end website solutions using CSS and JavaScript and edited images and graphics for websites using Photoshop CS3.
- Developed responsive web pages using CSS , XML , HTML and JavaScript.
- Used ASP.NET to create an interactive website that allowed users to input specific criteria to retrieve data and send queries to underlying databases on the web server.
Volunteer
NES Team
2017.09 - 2022.10
- A non-profit volunteer team through which we help new and old students in all academic, administrative and entertainment fields.
- Provide an academic plan and services such as lectures, educational videos, and quizzes.
- Organizing entertainment events and competitions.
Education
NETWORK ENGINEERING AND SECURITY - IT
JORDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Irbid , Jordan02.2023
Skills
- Leadership
- Teamwork
- Public Speaking
- Problem-Solving
- Troubleshooting
- Customer service
- Networking
- Multitasking
- Mentoring
- Data Entry
Certification
- CCNA - Cisco Certified Network Associate
Languages
Arabic
English
Timeline
Customer Service Technician Advisor
ZAIN JORDAN
2023.11 - Current
Customer Service Agent
EXTENSYA
2023.08 - 2023.10
.NET Developer Training
TAHALUF AL EMARAT TECHNICHAL SOLUTIONS
2022.06 - 2022.10
Volunteer
NES Team
2017.09 - 2022.10
NETWORK ENGINEERING AND SECURITY - IT
JORDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
- CCNA - Cisco Certified Network Associate
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