Rawinia Huber
Lehi,UT
Summary
Product Operations and Compliance professional with over 10 years in financial services, specializing in banking operations, regulatory risk management, and global team leadership. Proven track record of partnering with Product Management, Engineering, Legal, and Compliance teams to build scalable workflows and drive operational excellence. Contributed to the development and launch of Apple Savings, leading end-to-end testing and operational readiness to ensure a seamless go-live.
Overview
10
10
years of professional experience
Work History
Senior Compliance Analyst
Goldman Sachs
08.2024 - 11.2025
- Conducted high volume trade surveillance reviews, analyzing thousands of transactions to identify potential policy violations, to ensure trades are compliant with personal trading regulations and firm policies.
- Reviewed employee outside accounts disclosures, ensuring compliance with reporting requirements and regulatory standards.
- Coordinated end-to-end trader ID requests for Markets in Financial Instruments Directive II (MiFID II), verifying employee requirements with regional registrations teams before setting up MiFID II IDs.
- Conducted cross-referential audits of commercial, consumer, and mortgage lending license applications to identify and report on changes against historical filings.
- Facilitated officer transition updates and managed the onboarding of Mortgage Loan Originators (MLOs) within NMLS for the Compliance Licensing and Registration team.
- Conducted QA testing for vendor system onboarding, identifying configuration gaps and collaborating on system enhancements.
- Maintained and updated process documentation to ensure accuracy and operation efficiency.
Back Office Operations Manager
Goldman Sachs
04.2023 - 08.2024
- Managed and coached a global team of 10 agents across US and Bangalore locations to ensure regional alignment, achieved >90% SLA adherence weekly, and conducted biweekly one-on-ones to drive individual and team development.
- Managed complex servicing requests and exceptions as Subject Matter Expert (SME), providing cross-functional support to enhance service delivery across multiple lines of business.
- Delivered weekly performance dashboard analysis to senior leadership, highlighting productivity metrics, SLA achievements, and operational opportunities.
- Led gap analysis between servicing workflows and Standard Operating Procedures (SOPs), collaborating with technical development teams to design and implement product enhancements.
- Conducted regional QA evaluations to ensure adherence to procedures and accuracy of workflows, contributing to operational consistency.
Product Operations Manager
Goldman Sachs
05.2020 - 04.2023
- Led end-to-end product testing and managed a team of testers, overseeing test case execution and defect tracking in Jira, while working cross-functionally with product and engineering teams to validate successful product enhancements.
- Managed end-to-end review of Standard Operating Procedures (SOPs), partnering with various stakeholders to align business roadmaps with product enhancements to eliminate operational gaps.
- Served as Subject Matter Expert (SME) for operational functions, facilitating product enhancement requests through user stories and cross-functional collaboration to align business requirements with new capabilities and UI designs.
- Acted as liaison between business, Legal, and Compliance for signoff approvals on product enhancements, business roadmaps, and SOPs, ensuring alignment and compliance.
- Collaborated with cross-functional teams to establish detective and preventive business controls, ensuring risk mitigation and operational efficiency.
- Partnered with external vendors to ensure timely delivery of product enhancements, tracking progress against established deadlines, and reporting integration status updates to senior leadership and cross-functional teams.
- Led training for internal and BPO servicing teams on product enhancements, enhancing operational readiness and ensuring effective implementation and workflow efficiency.
Client Servicing Specialist
Goldman Sachs
09.2018 - 05.2020
- Managed account maintenance requests for customers via phone and chat, ensuring timely resolution of issues.
- Liaised with agents on customer technical issues, gathering troubleshooting details and coordinating Jira tickets with engineering for prompt resolution.
Online Claims Representative
Wells Fargo
05.2017 - 07.2018
- Investigated and resolved BillPay claims, ensuring effective communication and timely resolutions for customers.
- Processed claims efficiently using Wells Fargo's proprietary software systems.
Fraud & Dispute Specialist
Wells Fargo
01.2016 - 05.2017
- Managed commercial card fraud and dispute cases for Treasury Management Services.
- Handled sensitive communications, facilitating timely resolutions and maintaining service standards.
Education
B.S. - Business Management
Western Governors University
Salt Lake City, UT05-2026
Skills
- Cross-Functional Collaboration
- Global Team Leadership
- Training and Development
- Risk Assessment
- Quality Assurance
- Operation Procedures Workflow Design
- Operational Readiness
- Product Enhancement Lifecycle
- Performance Analysis
- Jira
- Confluence
- Excel
- Tableau
Timeline
Senior Compliance Analyst
Goldman Sachs
08.2024 - 11.2025
Back Office Operations Manager
Goldman Sachs
04.2023 - 08.2024
Product Operations Manager
Goldman Sachs
05.2020 - 04.2023
Client Servicing Specialist
Goldman Sachs
09.2018 - 05.2020
Online Claims Representative
Wells Fargo
05.2017 - 07.2018
Fraud & Dispute Specialist
Wells Fargo
01.2016 - 05.2017
B.S. - Business Management
Western Governors University