Summary
Overview
Work History
Education
Skills
Timeline
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Ray Anderson

Lancaster,TX

Summary

Driven and adept Field Technician with a proven track record at Spectrum, specializing in technical analysis and equipment installation. Excelled in field operations, enhancing customer satisfaction through efficient troubleshooting and high-quality repairs. Skilled in training new technicians, demonstrating strong leadership and technical proficiency. Achieved a seamless blend of hard and soft skills, ensuring zero accidents through meticulous safety practices.

Overview

17
17
years of professional experience

Work History

Field Technician

Spectrum
10.2017 - Current
  • Perform installations, disconnects, upgrades, and downgrades for variety of different companies and residential customers, all while providing world-class customer service.
  • Utilized safety practices with no complaints or accidents.
  • Perform troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Assisted with resolution of escalated technical issues.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Train and guide new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Communicate with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Assist with problem-solving, as well as a lot of background knowledge on the equipment, plus being skilled and handy with tools and mechanics.

Maintenance Technician

Canteen Vending
08.2016 - 10.2017
  • Responsible for all inventory
  • Fix vending machines through out the Dallas / Fort Worth metroplex.
  • Inspected and maintained equipment to keep items in top working condition.
  • Operated varied hand and power tools to complete repairs.

Stocker

Toys"R"Us
06.2007 - 08.2016
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained stockroom records and generated reports for management.
  • Transported merchandise pallets to move in warehouse.

Education

High School Diploma -

Lancaster High School
Lancaster, TX
05.2007

Skills

  • Technical Analysis
  • Equipment Installation
  • Field Operations
  • Technical Support
  • Equipment Maintenance
  • Programming
  • Troubles Call
  • Problem -Solving

Timeline

Field Technician

Spectrum
10.2017 - Current

Maintenance Technician

Canteen Vending
08.2016 - 10.2017

Stocker

Toys"R"Us
06.2007 - 08.2016

High School Diploma -

Lancaster High School

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Ray Anderson