Louis Vega-Sandate
El Paso,TX
Work Preference
Overview
13
13
years of professional experience
Work History
Field Technician
ICE Contractors
05.2025 - Current
- Worked in a commercial environment while complying with Osha regulations
- Lead technician at multiple Wal-Mart remodel projects in California, Utah, and Nevada
- Responsible for pulling and splicing 12 strand Fiber Cable, pulling, terminating, dressing, labeling of Cat5e and Cat6 Ethernet Cable, and mounting network cabinets and racks
- Worked with Wal-Mart management and on-site General Contractors to plan and prepare for upcoming project milestones
- Provided up to date reports and pictures to ICE project managers for the duration of project
- Responsible for receiving, taking stock, and packaging of inventory for duration of project
- Traveled between sites to assist ICE technicians
- Provided on the job training to new hires before they are assigned to their respective project
Field Technician / Contractor
Anistar Technologies / Interconnect
09.2024 - 02.2025
- Responsible for the installation of pre-configured switches, firewalls, access points, cradle points, FEX, ATA, and antennas
- Provided support to Comcast NOC for troubleshooting of switches, firewalls, access points, cradle points, FEX, ATA, and antennas
- Provided technical support at multiple locations such as Burger King, Taco Bell, Pizza Hut, Dollar Tree, Family Dollar, Dollar General, and Advance America
- Customized installations for individual customer needs
- Troubleshooting of motion detectors, IP cameras and alarms
- Troubleshooted network devices using network toner and probe, cable tester, laptop, and cellular device
- Utilized BlueFolder (APP) and Office Track (APP)
- Traveled to remote locations for new installs and troubleshooting of existing systems
- Provide normal business and on-call technical support
- Responsible for running, testing, termination and cable management of data lines for networking equipment
- Responsible for warehouse and inventory management
- Joined conference calls for installation and troubleshooting of enterprise level networking devices
- Responsible for maintenance and upkeep of company vehicle
Field Technician / Contractor
Solai & Cameron Technologies / TDSYNNEX
02.2021 - 09.2024
- Responsible for the installation of new stores, which involve racking a pre-configured server, switch, patch cables, UPS, access points, hand scanners, and point of sale registers
- Provide technical support at multiple locations such as Ross, DDs, TJX, HomeGoods, Bath and Body, Victoria Secrets, Hilton Hotels, Savers, Marshalls, and Khols
- Travel to remote sites for overnight installs and break/fix repairs
- Utilized various tools to diagnose and troubleshoot complex technical problems in the field
- Installed custom systems to meet the various needs of customers
- Responsible for installing operating systems and updated software, ensuring compatibility across all systems
- Provide basic knowledge training on troubleshooting techniques to managers
- Assist with troubleshooting and repair of servers at TJX, Marshalls, Ross, and DDs
- Work with multiple help desks to troubleshoot and resolve issues
- Utilize Field Service (APP), Insight FieldPower (App), and Salesforce
- Maintain and manage a storage unit and be accountable for keeping up-to-date records of current on-hand inventory
- Responsible for installing operating systems and updated software, ensuring compatibility across all systems
- Provide normal business and on-call technical support
- Responded to customer inquiries and provided technical support over the phone and in person
- Performed preventative maintenance on various equipment to reduce the incidence of system failures
- Configured and tested hardware and peripherals to ensure proper operation
- Responsible for the installation and troubleshooting of the Qbuster Call Forward System
2020 US Census IT Consultant
Dogwood Management Partners / IBM
12.2019 - 10.2020
- Act as the lead onsite technical specialist for one of ten regional 2020 US Census Service Centers
- Assist with installation, configuration, and use of Census Questionnaire Assistance (CQA) approved monitoring and troubleshooting tools
- Responsible for providing various technical and software support to enable efficient CSR operations
- Utilize Service Now Ticketing (SNOW Ticketing)
- Provide normal business hours and on-call technical support
- Participate in all training sessions with center operations and supervisors
- Deliver technical support to all US Census stakeholders, call center staff, management, and government contract personnel
- Play an integral role in operational staff meetings to communicate office observations and provide updates on technical issues affecting efficient operations
- Produce updates to Tier 2 troubleshooting documentation as directed by the Technical Ops Manager
- Work with Tier 3 to record issues with software compatibility and assist in gathering information such as logs and screen prints
Network Specialist
University Medical Center of El Paso
10.2019 - 12.2019
- Install Windows 10 on new and existing computers
- Maintain multiple Windows 7 and 10 machines throughout the hospital
- Add, change, and remove computers from active directory
- Troubleshooting and repair
- Update Excel documents
- Keep inventory of Hospital computers and equipment
- Make and update detailed reports on software compatibility problems with Windows 10 for supervisors and associates
Lead IT Technician
Verlander Enterprise
01.2014 - 08.2019
- Install, manage, maintain, and build multiple network infrastructures at new and existing locations
- Responsible for on-site and remote installations, troubleshooting and repairs of computers, printers, fax machines, and phones
- Manage POS systems and networks at multiple locations in El Paso, Las Cruces, and Tucson
- 10 Applebee’s, 5 Corner Bakery’s, 11 Village Inns, and the main office
- Manage and maintain multiple Windows 7, 8, 8.1, and 10 machines, as well as multiple POS computers at each location
- Provide technical support for managers as well as troubleshooting
- Install, maintain, manage, and configure Surveillance systems at new and existing locations
- BNC and IP cameras
- On site repairs and troubleshooting of computers, surveillance systems, and telephones
- Provide basic knowledge training on use and maintenance of computer systems to staff and managers
- Install, maintain, and manage all telephone and AVAYA systems in new and existing locations
- Do all my own low voltage cable pulls for network, surveillance, and telephone installs at new and existing locations
- Manage Dell SonicWALL’s at all locations
- Installation and management of CISCO switches
- Save money and reduce downtime by doing all repairs on printers, computers, and phones myself
- On call 24/7
- Rewired multiple existing locations including Ethernet, telephone, and surveillance lines within 48 hours
- Preventive maintenance
- Construction
- Warehouse Management
- Inventory Management
- Storage Procedures
- Deliveries and Pick-Up
Technical Support – Internship
Masser Technologies
07.2013 - 08.2013
- Serve as a level 1 technician.
- Configure and maintain onsite and customer located computers and office equipment
- Perform cable pulls, wiring of switch racks, help desk, troubleshooting and testing of networks, customer service, and building computers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Associate of Science - Information Systems And Security
Western Technical College
El Paso, TXSkills
Field operations
Workplace safety
Professional communication
Data collection
Equipment installation
Technical support
Network connectivity
Quality assurance controls
Materials management
Equipment maintenance
Hardware repair
Diagnostic testing
System upgrades
Technical analysis
Root-cause analysis
Hardware and software installation
Conflict management
Technical writing
System configuration
Cable pulling
Component repair
Problem-solving
Attention to detail
Following safety practices
Customer relations
Multitasking Abilities
Interpersonal communication
Equipment troubleshooting
Diagnostics and troubleshooting
Preventive Maintenance
Inventory management
CCTV installation
Computer skills
Quality assurance
Teamwork
Teamwork and collaboration
Routine maintenance
Time management
Construction
Problem-solving abilities
Multitasking
Reliability
Work order completion
Effective communication
Team building
Goal setting
System repair
Maintenance scheduling
Summary
Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.
Timeline
Field Technician
ICE Contractors
05.2025 - Current
Field Technician / Contractor
Anistar Technologies / Interconnect
09.2024 - 02.2025
Field Technician / Contractor
Solai & Cameron Technologies / TDSYNNEX
02.2021 - 09.2024
2020 US Census IT Consultant
Dogwood Management Partners / IBM
12.2019 - 10.2020
Network Specialist
University Medical Center of El Paso
10.2019 - 12.2019
Lead IT Technician
Verlander Enterprise
01.2014 - 08.2019
Technical Support – Internship
Masser Technologies
07.2013 - 08.2013
Associate of Science - Information Systems And Security
Western Technical College