Ray Barker Jr
New York State Department Of Corrections
Clifton Park
24
years of professional experience
Proactive corrections officer with strong skills in security protocol enforcement and crisis management. Demonstrated ability to enhance safety and operational readiness within correctional facilities, ready to contribute to a secure environment.
Work History
Corrections Officer
9 Years 10 Months- Trained new officers on operational procedures, enhancing team efficiency and operational readiness.
- Implemented conflict resolution strategies, fostering a safe environment for both inmates and staff.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Investigated and responded to incidents of inmate misconduct.
- Documented inmate behavior and activities in logbooks.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
Security Officer
7 Months- Monitored security systems and conducted routine patrols to ensure safety of premises.
- Responded promptly to incidents, implementing emergency protocols and reporting findings.
- Collaborated with law enforcement to investigate security breaches and enhance preventive measures.
- Trained new security personnel on protocols, procedures, and emergency response techniques.
- Evaluated existing security procedures, identifying areas for enhancement and implementation of best practices.
Meter Reader
2 Years- Conducted accurate meter readings to ensure precise billing and service delivery.
- Documented discrepancies in readings, facilitating prompt resolution of customer inquiries.
- Maintained detailed logs of meter data, enhancing reporting accuracy and efficiency.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
Debt Collector
8 Months- Negotiated payment plans with clients to facilitate timely debt resolution.
- Utilized collection software to track account status and document interactions.
- Analyzed account data to identify trends and enhance collection processes.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
Claims Representative
2 Months- Managed claims processing and resolution for diverse insurance policies.
- Reviewed and analyzed documentation to ensure compliance with company standards.
- Communicated effectively with clients and insurance adjusters to facilitate timely claim settlements.
- Developed streamlined workflows that improved processing efficiency and reduced turnaround times.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
School Bus Driver
1 Year- Ensured student safety by adhering to all traffic laws and safety regulations during daily routes.
- Conducted pre-trip inspections to verify vehicle readiness and compliance with operational standards.
- Communicated effectively with parents and school officials regarding transportation schedules and concerns.
- Implemented efficient route planning, reducing travel time while maintaining service reliability.
- Mentored junior drivers, fostering a culture of safety and professionalism within the driving team.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Bulk Supervisor/ Front End Supervisor
3 Years- Managed bulk inventory for accuracy and compliance with company standards.
- Trained and mentored team members on operational procedures and safety protocols.
- Coordinated with logistics teams to optimize distribution schedules and inventory levels.
- Streamlined workflow processes, enhancing efficiency in bulk product handling.
- Maintained high levels of customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on company policies and cash handling procedures to enhance team performance.
- Implemented best practices for checkout efficiency, reducing wait times for customers during peak hours.
- Monitored and reported discrepancies in cash drawer to minimize financial losses effectively.
- Developed strong relationships with regular customers, fostering loyalty and repeat business opportunities.
Sales Associate
3 Years 10 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Trained new sales associates on customer service protocols and product knowledge.
- Resolved customer inquiries and complaints efficiently, fostering loyalty and satisfaction.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Collaborated with team members to achieve sales goals, promoting a positive work environment.
- Developed strong relationships with customers, contributing to repeat business and referrals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - General Studies
Skills
Inmate supervision
Crisis management
De-escalation techniques
Restraint techniques
Security protocols
Incident reporting
Policy enforcement
Defensive tactics training
Leadership
Verbal communication
Assertive communication
Timeline
Corrections Officer
New York State Department Of Corrections
10.2016 - CurrentRead More
Security Officer
U.S Securities
03.2016 - 10.2016Read More
Meter Reader
National Fuel
03.2014 - 03.2016Read More
Debt Collector
First Source Advantage
07.2013 - 03.2014Read More
Claims Representative
Carubba Collision
03.2013 - 05.2013Read More
School Bus Driver
First Student Transportation
04.2007 - 04.2008Read More
Bulk Supervisor/ Front End Supervisor
Tops Markets
04.2004 - 04.2007Read More
Sales Associate
Champs Sports
06.2002 - 04.2006Read More
Erie Community College
Associate of Science from General Studies
Read More