Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ray Cordero Iglesias

Miami,FL

Summary

Goal-oriented with distinguished experience in hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Adaptable professional with expertise in fast paced high quality settings.

Overview

6
6
years of professional experience

Work History

Sales Representative Manager

EcoShield Pest Control
04.2022 - Current
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • $648,000 in active personal sales.

Server

The Gramercy
05.2022 - 04.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service for customers to offer memorable experiences

Personal Banker

Wells Fargo
03.2022 - 01.2023
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.

Server Assistant

Copper
07.2021 - 03.2022
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

SHIFT LEAD SUPERVISOR

In N Out
11.2017 - 06.2021
  • Managed inventory levels and minimized loss, following company systems and guidelines
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.

Warehouse Supervisor

The Sandbag Store
06.2020 - 05.2021
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Education

MASTER OF BUSINESS ADMINISTRATION (M.B.A - BUSINESS ADMINISTRATION - FINANCE

University of Nevada
Las Vegas, NV

Skills

  • Public and Media Relations
  • Persuasive Negotiations
  • Goals and Performance
  • Direct Sales
  • Guest Relations Management
  • Hospitality Service Expertise
  • Staff Schedule Administration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

The Gramercy
05.2022 - 04.2023

Sales Representative Manager

EcoShield Pest Control
04.2022 - Current

Personal Banker

Wells Fargo
03.2022 - 01.2023

Server Assistant

Copper
07.2021 - 03.2022

Warehouse Supervisor

The Sandbag Store
06.2020 - 05.2021

SHIFT LEAD SUPERVISOR

In N Out
11.2017 - 06.2021

MASTER OF BUSINESS ADMINISTRATION (M.B.A - BUSINESS ADMINISTRATION - FINANCE

University of Nevada
Ray Cordero Iglesias