Ray Gay
Reno,NV
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Northern Nevada Correctional Center
Reno, Nevada
09.2023 - Current
- Supervised inmate activities and ensured compliance with facility rules.
- Conducted regular inspections of cells and common areas for safety hazards.
- Collaborated with staff to develop security protocols for special events.
- Conducted headcounts to ensure that all inmates were accounted for.
- Responded quickly to disturbances and de-escalated conflicts among inmates.
Forklift Driver
Arrow Electronics
Reno, NV
02.2022 - 09.2023
- Transported, loaded, unloaded and stacked materials.
- Moved goods between warehouse locations according to shipment and storage needs.
- Maximized team efficiency by using equipment to move materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Delivery Driver
DoorDash
Reno, NV
08.2021 - 12.2022
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Transported and safely delivered items to prevent damage or loss.
Warehouse PR
Walmart Fullfilment Center
Reno, NV
08.2020 - 07.2021
- Transported, loaded, unloaded and stacked materials.
- Conducted regular inspection of forklift to support safe operation.
- Maximized team efficiency by using equipment to move materials.
- Documented movements using computer tracking systems.
- Used handheld scanners for warehouse management system compliance.
Warehouse Trainer
Walmart Fullfilment Center
Reno, NV
05.2020 - 07.2021
- Protected business from unnecessary liability by carefully following security and safety standards
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Trained new hires on safety procedures in the warehouse
- Trained new hires in the position that is given to them.
Warehouse Receiver
Walmart Fullfilment Center
Reno, NV
04.2020 - 07.2021
- Kept inventory levels optimized and supplies organized for forecasted demands
- Ordered, organized, and rotated supplies
- Inputting the correct number of items in tote
- Understanding PO for each product.
Warehouse Shipper
Walmart Fullfilment Center
Reno, NV
04.2020 - 07.2021
- Determined team targets and implemented plans to achieve goals at individual and group level
- Met targets consistently by working hard and with strong attention to detail
- Inspected all boxes, crates, and packages for correct labeling
- Ensured packages contained correct products and supplies before completing packaging processes.
Warehouse Picker
Walmart Fullfilment Center
Reno, NV
04.2020 - 07.2021
- Collected and disposed of excess stock, defective items or obsolete materials
- Kept the team safe and efficient by maintaining clean tools, equipment and work areas
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Server
Peppermill Resort Spa and Casino
Reno, NV
03.2015 - 03.2020
- Assisted guests with making menu choices
- Entered orders, delivered food and beverages, and processed payments
- Upheld high sanitation and safety standards while delivering and serving food
- Kept team ready for any requirement by efficiently restocking stations and maintaining clean work areas
- Recommended wine pairings for meat, fish, and pasta dishes
- Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service.
Bartender
Peppermill Resort Spa and Casino
Reno, NV
03.2015 - 03.2020
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques
- Checked IDs to ensure that the customers were of legal drinking age
- Engaged customers in conversations to understand desires and recommend specific liquor, wine, beer and cocktails
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers
- Consulted with customers to understand desires and suggest best products to meet needs.
Busser
Peppermill Resort Spa and Casino
Reno, NV
07.2012 - 07.2015
- Followed safety standards in handling food, maintaining food at correct temperatures prior to serving
- Kept customer and worker stations well-stocked with supplies, including utensils, napkins and drink materials
- Backed up servers with any need, including pre-bussing tables and retrieving items from kitchen
- Answered guests' inquiries about menu items and ingredients used
- Carried out basic cleaning tasks around the premises, including emptying trash cans, cleaning drink machines, and cleaning any spills immediately.
Barista
Peppermill Resort Spa and Casino
Reno, NV
07.2012 - 03.2015
- Made and served specialty coffee and tea beverages
- Learned about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality
- Welcomed customers, read menus with specials or new items, answered questions, and accepted orders and payments Adhered to recipes and presentations for food and beverage items and contributed to a positive team environment
- Helped customers decide on menu items with knowledgeable suggestions.
Expeditor
Peppermill Resort Spa and Casino
Reno, NV
07.2012 - 03.2015
- Served food to customers, maintained guest satisfaction, and addressed customers' needs
- Broke down, cleaned, and sanitized work stations before meal service
- Followed procedures for slicing, weighing, and labeling products for sale
- Inspected premises regularly to maintain compliance with food safety and sanitation regulations
- Portioned out food for dine-in or take-out orders, minimizing food waste and consistently controlling amounts to maintain budgets
- Stored food in full compliance with food safety policies and procedures
Education
High School Diploma -
Robert McQueen High School
Timeline
Correctional Officer
Northern Nevada Correctional Center
09.2023 - Current
Forklift Driver
Arrow Electronics
02.2022 - 09.2023
Delivery Driver
DoorDash
08.2021 - 12.2022
Warehouse PR
Walmart Fullfilment Center
08.2020 - 07.2021
Warehouse Trainer
Walmart Fullfilment Center
05.2020 - 07.2021
Warehouse Receiver
Walmart Fullfilment Center
04.2020 - 07.2021
Warehouse Shipper
Walmart Fullfilment Center
04.2020 - 07.2021
Warehouse Picker
Walmart Fullfilment Center
04.2020 - 07.2021
Server
Peppermill Resort Spa and Casino
03.2015 - 03.2020
Bartender
Peppermill Resort Spa and Casino
03.2015 - 03.2020
Busser
Peppermill Resort Spa and Casino
07.2012 - 07.2015
Barista
Peppermill Resort Spa and Casino
07.2012 - 03.2015
Expeditor
Peppermill Resort Spa and Casino
07.2012 - 03.2015
High School Diploma -
Robert McQueen High School